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概要
Administrative Coordinator dedicated to implementing administrative systems, procedures, and policies that increase the effectiveness of administrative projects. Quick, motivated learner experienced with administrative duties, such as supervising other employees and delegating tasks.
工作经历
Graduate Program Coordinator
NOC Engineer
• Monitor Network, Alerts, DMVPN, MPLS circuits & IP Phones statuses.
• Provisioning of Cisco IP Phones, Cisco Softphone, Cisco Jabber
• Contact vendors (XO, Level3, CISCO, Version) for troubleshooting circuit/VOIP issues.
• Ensure maximum possible service availability and performance
• Generate monthly customer’s reports for billing team.
• Supporting NOC Team to accomplish different tasks
• Using PCA (Prime Collaboration Assurance) and Solar Winds as Cloud Network Monitoring tools & Fresh Service Desk Ticketing System
• Using Vision Operation Support System (VOSS) and CUCM 10 for customer IP Phones configuration, management and provisioning.
• On Call and Email support to US based customers
• Reporting PK NOC Team Lead about day-to-day activities & issues
