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概要
Network Engineer with 5+ years experience in network design escalation support and network administration. Skilled in delivering technical support, managing network operations and maintaining enterprise wide area networks across multi-perform and high uptime Data Center environments.
项目
工作经历
Resident Engineer at PRAL-FBR
Look-after the established BGP\'s against all deployed links at customer end (Custom House, Karachi), via fiber & radio for soft hand-off transitions.
Installation & Configuration CPE\'s like Avaya, HP, Huawei, Cisco etc.
Lead the technician team to alignment and concealment of cable from Radio tower to Data center.
Coordinations with employer salesops and customer regarding tender revision at every internal.
Impart technical support regarding subjected website issues to resolve within provided time.
Keep subjected website availability and accessability to all ISP\'s.
Document and maintain connectivity Transworld metro ring heirarchy.
Prepare internal connectivity setup of Transworld link hand off at customer end.
Maintenance of all CPE\'s.
Prepare and propose setup customer end to monitor the stability and performance of Transworld links at customer end in coordination with customer.
Coordination with Transworld TAC and IP-NOC, in case of any serious and severe issue raised at customer end.
Provide 24/7 support to customer in results of any services degradation.
Share monthly and quarterly reports to line-manager, keep line-manager updated for any customer requirement about layer-2, layer-3 connectivity.
Network Support Enginner
Answer all TAC support calls/emails and record them for reporting purposes.
Deliver tickets support to resolve all issues.
Interects with customers/clients to resolve basic and complex help desk issues in a timely manners.
Install and support for customer/clients premises hardware and software infrastructure.
Acquired knowledge of TCP/IP based networking protocols, high availability technologies at layer 2 and layer 3 as well.
Technical Support Engineer
Hands on Secure CRT, Network Management System (NMS), Microtik Router Boards, FTTH instruments (Optical Line Terminals OLT\'s, Optical Network Terminals ONT\'s).
Routers, Switches (Cisco 37xx and Later series), trouble shooting of data and internet connectivity.
Deployment of CPE\'s.
Fiber team escalations to deployments and complaints.
Visits customer premises in case of severe issues.
