•Working as team lead
To Provide the System and Network support to end users.
• Evaluate and analyze service level aggregates on application SERVICE NOW.
• Working on intranet access server application ANTAMEDIA.
• Business Technology Assets management, reports and review.
• Vendor coordination relevant to insurance claims and settlement.

System and Network Administration
• Installation, operations and maintenance of System/Application Software/Data base/Reporting.
• Maintaining and updating the system support (HP, DELL, ACER, Lenovo, Fujitsu, IBM, and Inbox).
• Deployment and maintenance of FTP servers, Email Servers, Proxy servers.
• Experience on Cisco unified communication manager (CUCM) for voice over IP services (IPCC).
• Worked as coordinator for Oracle Seibel Control management relation application.
• Coordination with Service providers (ZTE, CISCO, IBM, Dell and HP Platforms).\\

Certifications and Training:
CCNA Training(UET LHR)

Routing and Switching

* IPCC Networks Training (PTCL Customer Care)

UCCE (Unified Cisco Contact Center Enterprise) Infrastructure Training.

UC IPT (Unified Cisco IP Telephone) Call Manager Training for Call Center Solutions

Training for ZOOM call Rec for call Center Solutions.

Training for WEB CHAT solution for Contact Center.

* MS OFFICE (Peak Solutions)