Job Responsibility:
 Develop Standard Operating Procedures (SOPs) and use cases for monitoring and handling different types of security events.
 Threat intelligence gathering to ensure that detection methods are effective against current threats
 Monitoring alert queues, responding to security alerts.
 Handling events as part of the Security Incident Management Process.
 Act as a Tier 2 triage contact, collecting data and information to inform and advise the Security Incident Response Team.
 Work with both internal and external partners to investigate, remediate, and clean up after security incidents.
 Prepare detailed intelligence reports, providing information on findings, status and progress of investigations, as well as vulnerability and risk factors
 Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.
 Configuration and maintenance of security devices i.e. Firewalls

Job Responsibility: At HSI, I am mainly responsible for fault management and network surveillance for our clients in USA. Being NOC Support Specialist,
I am supposed to
 Implement, maintain and monitor client’s network, servers and desktops.
 Provide Tier2 network support, monitoring, and troubleshooting of client’s network, servers and desktops.
 Track, resolve and close trouble tickets.
 Support, diagnose and resolve technical issues related to hardware and software.
 Check and Fix Critical Event Issues on the active directory.
 Deploy Group policy in the domain environment on the active directory.
 Initiate QC (Quality Check) and RMA (Return Merchandise Authorization).
 Maintains data security and ensures integrity, protection of all client information.
 Implements data integrity measures as well as daily system backups.
 Initiates backup process, data recoveries and other disaster recovery contingencies.
 Conducts regular audits to ensure all frameworks and processes that have been integrated into the system are working properly, efficiently and in accordance with the goals, objectives and standards of High Tech Innovations.
 Install, maintain, support and update all Microsoft windows operating systems for all workstations and servers within a specific network.
 Developed documentation on standards and troubleshooting processes to improve overall efficiency and productivity of network operations personnel.
 Interfaced directly with service providers, customers, field technicians, service contractors, and field service coordinators to troubleshoot and resolve network-related issues.
Train and mentor network operations personnel.

Job Responsibility:

In NMC network maintenance Center, I was mainly responsible for fault management & Network Surveillance. Being NOC Engineer, I have to do:

 -Network monitoring, and analysis using the OMC-R and OMC-T and its various tools including Top Level User Interface, Alarm Monitor, Alarm History, Configuration management, Fault and test management and software management.
 -Ensure all interfacing departments and management is notified of faults, their effects and the estimated time of rectification.
 -Diagnose network faults and assign to appropriate groups for rectification.
 -Initiating in time TT (Trouble Ticket), to manage services for any fault occurrence and taking follow-up for its quick and within SLA rectification using Net watcher Fault management tool and Inspur TT Platform.
 -Monitoring of CMPAK TXN Network (SDH/DWDM/PTN/IP Core) & timely escalations.
 -Coordination with vendor and OMO for shared site.
 -Managing internal planned and unplanned work order activities.