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概要
To whom it may concern Dear Sir/Ms. I am very well aware that you are looking for qualified and diligent person, who will be interested to work in your organization. So, I would like to offer my services. It will be great privilege for anyone to work in a reputable company like yours. I believe my skills will benefits your company in the growth. I want to work in an environment where a company encourages new graduates to receive hands on experience. I know that you have received a number of applications regarding this job. But you know, aside from my Communication (well-spoken), Creativity, Tolerance, Leadership and Negotiation skills. I would like to emphasize what separates me from other choices. My resume' is attached, which can reveal that I have been an enthusiastic (agile) worker and can handle my job efficiently as well as effectively. If you favor me an opportunity of face-to-face interview then I would get time to convince you and also can prove myself quite an asset to your organization, if you care to select me. I look forward to speaking with you about this employment opportunity. I hope to hear you soon.
Yours Sincerely,
Shabi ul Hassan
0322-4662866
工作经历
Live chat support executive
I was working as a Live chat support executive in Mindbridge for their Revolut banking project.
Multiple chats handling task:
Cards
Card payments
Chargeback
Stocks trading account.
Crypto trading.
Duties and responsibilities:
Maintaining SLA, AHT, CSAT, FCR and NPS targets.
Escalating technical issues to product and development teams as needed.
Identifying and flagging potential churn risk customers.
Corresponding with clients globally via live chat support.
Resolve client queries and complaints to ensure world class customer service.
Give immediate and accurate responses to clients by providing clear and concise responses.
Business development officer
I have working experience as a Business Development Executive in OploxTech Pvt Ltd from Sep 2021 till Aug 2022.
Duties and Responsibilities:
Product hunting and focus on new outreach of brand or its distributors in USA via Email or Live chat and via phone call.
Persuade them to carry their products for reselling purpose, also discuss with them about their policies.
Get the best quotation for reselling their products and discuss with them about their policies.
Ultimate objective is getting approval and Overcome the restriction to sell on Amazon.
Zendesk support executive
I have almost 2 years and 10 months experience as Zendesk Live chat support executive in an IT company named as “NextAge Technologies” from Oct 2016 till Aug 2019.
Duties and Responsibilities:
Respond quickly and accurately to customer inquiries via the live chat program.
Maintain up to date, comprehensive, product, services, and product knowledge.
Profiling and probing end-user customer for possible sales opportunities.
Investment Associate
I have 1 year and 4 month’s experience with UBL funds Manager as “Investment Associate” in Institutional and Retail Investment department from Jan 2015 till May 2016.
Key responsibilities:
Explore & identify untapped business areas.
Generate business from potential business areas.
Relationship management with clients for retention & repeat business.
Achievement of assigned business targets in defined timelines.
Customer sales representative
During my studies, I have got an opportunity to join “Global bridge communication” call center as CSR(customer service representative) for an International US inbound campaign, where I spent almost 2 years from Feb 2012 till March 2014. Key responsibilities: Manage large amount of inbound calls. Identify customer’s needs and provide them solutions. Marketing their different sponsor’s rewards and benefits, in order to capture the customer’s attention.
