Managing as a Team Lead of Sales of whole South Region in US  with some big accounts as Walt Disney, Starbucks, FedEX etc.
Account handling: Responsible for managing the high revenue accounts in U.S. market and taking care of the day to day client requests and entertaining them in a way to meet the customer high level satisfaction.
Automation: Work with the development and project management team to identify and analyze processes that can automated.
Optimization: Work with the operations team to get the processes optimized and make changes according to the trends.
Delivery Management: Scheduling, supervising product delivery resulting in meeting the customer requirement at least cost and assuring that billing is done and paid by the customer.
Relationship development: Provide excellent customer experience for long term business relationship.
Quotation / Order accuracy: Making sure that the quotations sent to the customer is according to customer needs and orders are processed accurate to avoid returns.
Keep and enhance of Renewals: Responsible for maintaining the renewal business along with enhancing the growth for renewal business in multi-dimensional competitive market.
Reporting: Responsible for extracting customers Sales output reports and sending it to customers frequently.
Conflict resolution: Assist in troubleshooting client issue by engaging the right persons for on time resolution.

Oversee the development of overall sales strategy and plan for Small and Medium enterprise clients and channel partners in line with overall B2B sales strategy.
Generate potential leads based on the B2B product portfolio
Develop enterprise (Medium and Small enterprise) footprint across Pakistan and Go-to-market execution plan
Manage end-to-end partner and customer on boarding
Ensure profitability and quality acquisitions by channel partners and drive actions for revenue growth     and retention.
Performance review of channel partners and drive actions for improvements while developing capacity and capability of resources at channel partners’ end.
Develop and ensure monthly / quarterly training calendar for DSEs (Direct Sales executives)
Manage distribution channels and build close relationship with channel partners
Work closely with cross functional teams to ensure and resolve any pending issues or complaints from channel partners
Ensure all key processes are developed and in place for B2B Indirect sales channel.

• Examine documents, products, production schedules, work orders, staffing tables and work processes to evaluate completeness, accuracy conformance to standards and specifications, and determine personnel or materials priorities.
• Effectively develop marketing vision of supermacs and deliver all key metrics for assigned relationships, including client satisfaction, retention, revenue growth, and profitability.
• Establish and implement new marketing and customer experience strategies and analyze employee performances to assure customer/employee satisfaction and business growth.
• Successfully handle daily job performance of staff members, supervise payroll, rosters, cash reports and cash deposit, and prepare balance sheet, profit and loss statements.
Key Accomplishments:
• Utilized hands-on approach and multiple techniques and methodologies to effectively diminish cost and increase the revenue through devising Supply chain techniques.
• Delivered strategic directions which optimized business profit comparing to normal revenue generation from 1.2M euro per annum to 1.4M euro per annum last year.
• Managed significant challenges associated with emerging business and amplified sale from 100K to 150K euro per month.

• Accomplished sales and profitability targets, training, sales strategies and plans while growing profits and market share, delivered solutions to deal with escalate issues as well as establish sales and service objectives.
• Oversaw sales and marketing activities, formulated strategic business plans, and assured profitability, revenue growth, maximum market penetration, and client satisfaction.
• Led inventory planning for goods and services, including managing vendor performance, mitigating supply issues, effectively managing stock and replenishment activities.
• Supervised the financial operations of the organization and ensured financial reports and practices including cash management, banking and financial disbursements.
Key Accomplishment:
• Achieved bottom-line results through the profit by 10% per annum and strategized and aligned all resources for effectively introducing the promotional offers, customer service improvement.

• Examined invoicing and collection of receivables, assessed payment vouchers, formulated documents, requirements, schedules, cost estimates, reconciliation statements and reports in accordance with accounting principles.
• Efficaciously prepared, examined, and analyzed accounting records and reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
Key Accomplishment:
• Developed cost effective operations and processes filtered from top-level strategic plans and top-notch management for successful business execution with a continuous enhancement in profits within competitive timeframe.

• Ensured professional and courteous communications, demeanor, and interactions with customers while continuously seeking ways to add value and improve customer relationships and loyalty.
• Addressed customer complaints and concerns by collaborating with employees and ensured the swift resolution of issues to preserve customer loyalty in accordance with company policies.
• Provided professional and friendly customer service, greeted all customers, and resolved all inquiries and complaints in a prompt manner to ensure client satisfaction and retention.