概要

To contribute in the organization’s success through hard work, dedication and commitment with opportunities to growth develop and utilize my personal abilities and skills.

工作经历

公司标识
Officer Parent Relations
Beaconhouse Group Corporate Head office Lahore.
Apr 2017 - Apr 2019 | Lahore, Pakistan


Key Responsibilities:
• Ensure optimum call quality and achieve daily outbound calling targets
• Update parents feedback/concern accurately in the Parent Complaints portal in BEAMS
• Keep self-updated with relevant Beaconhouse related information to effectively manage parent query regarding Beaconhouse School System
• Based on training provided, be able to work effectively on the systems provided
• Ability to manage call talk time, while managing the call quality and customer call experience
• Ability to professionally manage irate parent/customer call
• Must professional qualities: positive attitude; goal oriented and a team player
• Ability to follow calling script guidelines and adjust communication pitch to be able to effectively engage with the parent/customer
• Development of Academic Quality Management System
• Conduct Surveys for Accreditation and Quality Management

公司标识
Regional Administrative Officer.
Beaconhouse School System Central Region Lahore.
Jul 2015 - Mar 2017 | Lahore, Pakistan

Key Responsibilities:
• Handle all the students transfer region wise and follow up with campus in concern of student space availability.
• Handle all students affairs in term of changes in student records
• Engage with school management, PRO’s and internal BSS departments to follow up on getting parent complaint addressed through them.
• Assist in school visits to meet with Parents / Internal Stakeholders.

公司标识
Administrative Assistant
LUMS-Lahore University of Management Sciences
Oct 2014 - Dec 2014 | Lahore, Pakistan

Functioning as the communication hub for the office assuring that requests for information are handled promptly;
Managing the daily calendar for the HOD of department to include scheduling and monitoring appointments and assisting the all other officials of the department; Handling enquiries;
Developing and maintaining effective working relationships with all other departmental faculty and other seniors, assuring that necessary information is provided on a timely basis;
Taking notes and preparing minutes of departmental meetings, and assuring that these minutes are distributed, approved and recorded;
Handling all written and telephonic communications in and out of the office;
Assisting HOD/faculty to interact with any other office/department outside LUMS for official purpose;
Managing all communications equipment in the office of the HOD, assuring that they are in working order and operating as intended;
Establishing and maintaining proper records and files of correspondence, meetings, and reports;
Providing assistance as necessary to other departmental colleagues; and
Performing any other duties as may be required by the Head of Department

公司标识
INTERN
LUMS-Lahore University of Management Sciences
Dec 2013 - Feb 2014 | Lahore, Pakistan

Data management of new and existing students of all Programs. Receiving, sorting and filing the applicant’s documents.
Handling student queries regarding admissions.
Prescreening of admission applications.
Complete processing of admission applications.
Preparation of box files of the new admitted students

学历

University of Wales UK.
硕士, 工商管理硕士学位, MBA‎
Public Human Resource Management
等级 B
2013

技能

中级 Academic Program Management
熟练 Administrative Skills
初学者 Analytical Skills
熟练 Communication
中级 Corporate Marketing Departments
熟练 Customer Handling
初学者 Customer Service Management
中级 Proactive
熟练 Relationship Management
熟练 Research Skills
熟练 Team Player
熟练 Time and Stress Management
熟练 Transaction Process

语言

熟练 英语

yousaf 联系人

Kanwal Siddiqui Siddiqui
Textile, NGO, Manufacturing
Shazia Ameen
Kwanso