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概要
Decisive, action-oriented and results focused professional and have a consistent track record of leading delivering projects. Committed to professionalism, highly organized, able to see the big picture while paying attention to small details, and excellent communication skills.
Offer outstanding talents in resource loading (recruiting/staffing), resource leveling (sharing resources), team building, developing project scope ,customer relationships, continuous design improvements and conducting status meetings and customer reviews.
工作经历
Customer Intelligence Specialist
Team Leader
Evaluate all phone banks working around the globe for Validity Research ( A public opinion Firm) on defined quality standards and Parameters.
Keep a strong check on the performance of evaluators in terms of quality and quantity.
Conducts weekly calibration and training sessions to ensure every member of the team have required knowledge to be effective and productive, and is aware of the purpose of their position.
Develop evaluation programs that enhance the call center’s output, It should unearth root-cause of problems, possible solutions and provide actionable insight for performance improvements.
Working in partnership with the operations leadership an evaluation form, along with the process of disseminating the information to ensure improvements should be documented as part of an overall plan.
Trained Operations Leaders on how to use the evaluation feedback to coach their agents to improve.
Supervisor Team Research
My Role and Responsibilities are to Maintain Productivity, Staffing, Training and Mentoring of my team.
Employee Performance Management (goals, delegating, feedback, performance reviews, etc)
Auditor Operations
• To manage all types of Visa Applications.
• Guide the applicants about the visa requirements.
• Align all the documents and dispatch it to the Embassy.
• Entertain Walk In applicants in terms of Questions and Queries.
• Audit the daily operations report of biometric department and of all types of visa applications.
Data Analyst
