Proficient System Support Engineer offering more than 7 years of experience in help desk operations, network maintenance, and mobile device support. Capable of applying technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Seek permanent role with the opportunity to advance.
➔ Provided real-time support to everyday users of VTS, LDIP, RFP Projects.
➔ Developed and maintained technical expertise in current & previous projects, provide support to end users and resolve all kind of software and hardware technical issues.
➔ Excellent written communication Skills.
➔ Install and configure the computer applications.
➔ Manage and take ownership of the resolution process for all customer related issues.
➔ Troubleshooting, diagnosing, and resolving the issue.
➔ Maintained a calm, professional demeanor when faced with high demand, high-volume workloads.
➔ Respond to customer’s calls, emails and act accordingly regarding issues.
➔ Engage in regular network troubleshooting activities and resolve network connectivity issues.
➔ Developed documentation for common processes for both support staff and end-users.
➔ Network and application monitoring using 3rd party tool PRTG.
➔ Took Part in daily basis on software testing lifecycle.
➔ Worked closely with the network support team for operational support, tasks, and projects.
➔Applied knowledge of computing systems and software structure.
➔Introduced automation of monitoring system for 24/7 network systems, bolstering continuity of operations.
➔Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
➔Researched and read up on new and unfamiliar technologies for quick and effective adoption.