概要

Proficient System Support Engineer offering more than 7 years of experience in help desk operations, network maintenance, and mobile device support. Capable of applying technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Seek permanent role with the opportunity to advance.

项目

Hospital Network Management System
VEHICLE TRACKING SYSTEM
Load Data Improvement Project (LDIP)

工作经历

公司标识
System Support Officer
Microtech Industries (Pvt) Ltd.
Jul 2012 - 代表 | Lahore, Pakistan

Responsibilities included:

➔ Provided real-time support to everyday users of VTS, LDIP, RFP Projects.
➔ Developed and maintained technical expertise in current & previous projects, provide support to end users and resolve all kind of software and hardware technical issues.
➔ Excellent written communication Skills.
➔ Install and configure the computer applications.
➔ Manage and take ownership of the resolution process for all customer related issues.
➔ Troubleshooting, diagnosing, and resolving the issue.
➔ Maintained a calm, professional demeanor when faced with high demand, high-volume workloads.
➔ Respond to customer’s calls, emails and act accordingly regarding issues.
➔ Engage in regular network troubleshooting activities and resolve network connectivity issues.
➔ Developed documentation for common processes for both support staff and end-users.
➔ Network and application monitoring using 3rd party tool PRTG.
➔ Took Part in daily basis on software testing lifecycle.
➔ Worked closely with the network support team for operational support, tasks, and projects.
➔Applied knowledge of computing systems and software structure.
➔Introduced automation of monitoring system for 24/7 network systems, bolstering continuity of operations.
➔Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
➔Researched and read up on new and unfamiliar technologies for quick and effective adoption.

学历

Virtual University of Pakistan
学士, 理工学士, B.Sc Computer Science‎
Information Technology
2019
BISE Lahore
中级/A级, 理学院(工程预科), Pre-Engr‎
math, physics, english
等级 C+
2010

技能

1 year 3ds max
5+ 年 Marketing
1 year Steel Design
1 year Steel Structures
2 年 Active Directory and user management
1 yearAutoCAD
少于一年Bash Scripting
少于一年Cisco IOL router & switches
5+ 年 Communication Skills
1 yearcreative writing
5+ 年 CRM
5+ 年 Customer Support Representative
5+ 年 English Fluency
少于一年ERP
3 年 HTTP, FTP, Remote Desktop
2 年 Hyper-V
少于一年Ipsec VPN
5+ 年 IT Service Desk
5+ 年 knowledge of MS office
1 yearLinux Fundamentals
5+ 年 Microsoft Office
2 年 network administration
5+ 年 office 365
2 年 Powershell
5+ 年 Social Media Communications
5+ 年 Strong Communication skills
5+ 年 Superior Computer Skills
5+ 年 System Administration
5+ 年 Team Player
5+ 年 Technical Support
5+ 年 telemarketing
3 年 troubleshooting
5+ 年 Typist
4 年 VMware Workstation
3 年 Windows Server 2012 R2

语言

熟练 英语
熟练 乌尔都语

Zeeshan 联系人

Rizwan Ahmad
Microtech Industries Pvt Ltd