To prepare Fraud Parameters, based on real time monitoring of MasterCard credit, Visa debit Card, Interbank fund transfers, Internet banking & Mobile banking transactions, including credit card transactions.

To preparation and implementation effective rules in Visa advanced authorization in VRM system for the effective monitoring of Visa debit portfolio.

Suggest and operationalize need-based changes in rules/parameters in fraud detection system on basis of analysis.

Identification of suspected Point of Compromise (POC) conducted through POS & ATMs.

Ensuring customer services standards, analyzing and resolving quality and customer service problems.

Parameters and process improvising for immediately mitigating uncertain fraudulent exposure.
Fraud cases reporting by scrutinizing transactions and customer details with other units, branches and management.

Organizing & maintaining a 24/7 operations through cross function coordination, preparation of staff work schedule & capacity planning.

Maintaining quality services by establishing and enforcing organization standards.

Conducting assessment based team training on quarterly basis.

Supervised Fraud Detection Unit to operational and reduction of fraudulent attempts.

Monitored approval records monitor to reduce the fraudulent transactions.

Monitored fraud trend particularly in Far East and other compromised cards.

Initialized fraud cases by scrutinizing transaction and customer details.

Assessed and reviewed daily reports in order to filter unusual & fraudulent attempts.

Coordinated with acquiring banks for suspicious attempts through their POS.

Corresponded with international Merchant banks regarding disputed & fraudulent charges.

Analyzed consumer banks performance by business figures and financial results.

Reviewed policies & recommend changes/amendments as required.

Portfolio analysis, Re-alignment of target market & recommendation in policy issues.

Assisted and delivered business improvement projects for processes optimization and customer satisfaction.

Conducted business analysis and reviewed available research for periodic reports.

Processed worldwide Referral approvals.

Processed of countrywide Balance Transfer and Cash Advances approvals.

Coordinated with merchant banks for worldwide approval problems.

Performed card blacking, i.e., lost, stolen and suspend.