EXPERIENCE (Most Relevant)
SEP 2019 TO PRESENT
ADMIN ASSISTANT
SUNSHINE SPINE & PAIN, JACKSONVILLE, FL, US
Developing and maintaining courteous and effective working relationships.
Always strive the successful working within tight deadlines and fast-paced atmosphere.
Carry out day-to-day duties accurately and efficiently.
Oversee the development and implementation of programs and policies for patient services, quality
assurance, public relations and department activities.
Completing all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Monitoring all company databases and follow that up until every information is updated in the system.
Used Microsoft Word and other software tools to create documents and other communications.
Prepared a variety of different written communications, reports and documents to ensure smooth
operations.
Working closely with CEO to maintain optimum levels of communication to effectively and efficiently
complete tasks.
Taking part in training and other learning opportunities to expand knowledge of company and position.

Maintaining office decorum and atmosphere by following company SOPs.
Arrange, maintain and keep office records and files up to date. Manage to run office activities smoothly.
Supervise daily routine office activities and staff performance.
Actively participate and coordinate with all office departments.
Plan and coordinate administrative procedures and systems and devise ways to streamline processes.
Manage schedules and deadlines.
Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.
Contributes to team effort by accomplishing related results as needed.
Maintains human resource staff by recruiting, selecting, orienting, and training employees.
Prepare salaries, deductions, fines, bonus, and commission e.t.c.
Arrange, maintain and keep office records and files up to date.

 Monitoring & maintaining office equipment, inventory; orders replacement supplies as needed.
 Answer queries by Local & International Students. Sorting out their problems accordingly.
 Creating, updating, and maintaining personnel, financial, and other records and databases.
 Updating office policies and procedures.
 Preparing reports on expenses, office budgets, and other expenditures.
 Organizing conference room scheduling, preparing lecture studio and equipment, and cleaning.
 Schedule in-house and external events.
 Preparing travel arrangements for office staff and managers.
 Purchasing computers, printers, supplies, and other equipment.
 Assisting other departments with administrative or clerical support.

 Lead and manage a Sales team to achieve targets.
 Monitor sales team productivity and motivate team to reach daily dial goal.
 Coordinate department activities and projects to meet project timelines.
 Supervise team in accordance with company policy and procedures.
 Recruit, select, develop and coach sales executives to the required standards.
 Derive sales targets, as agreed with the sales director/GM through sales executive.
 Maintaining records on sales force activity and customer activity.
 Sales & marketing forecasts and planning. Pricing policies and profit planning.
 Report to General Manager on sales metrics, opportunities and threats.
 Provide daily sales updates to General Manager and discuss about the new market challenges.

 Determines covered medical insurance losses by studying provisions of policy or certificate.
 Establishes proof of loss by studying medical documentation; assembling additional information as required from outside sources, including claimant, physician, employer, hospital, and other insurance companies; initiating or conducting investigation of questionable claims.
 Documents medical claims actions by completing forms, reports, logs, and records.
 Resolves medical claims by approving or denying documentation; calculating benefit due; initiating payment or composing denial letter.
 Ensures legal compliance by following company policies, procedures, guidelines, as well as state and federal insurance regulations.
 Maintains quality customer services by following customer service practices; responding to customer inquiries.
 Provides legal support by assembling documentation for settlement action.
 Protects operations by keeping claims information confidential.
 Prepares reports by collecting, analyzing, and summarizing information.
 Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.