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خلاصہ
I have 8-9 Years’ experience in Customer Service/Support, Direct Sales, Domestic Sales, International Sales Executive / Senior Business Development Executive / Customer Service Executive / Head of sales / Call Center Manager / CRM (Call Center) with retail industry with proven strengths in customer service, sales, and negotiations. Demonstrated skills in marketing, advertising, strategic planning, and promoting products.
Successful in developing strategies to attract new customers and maintain their loyalty and high-quality deliverable that are on time, within scope, and on budget. Diligent and highly skilled professional with a broad understanding of social media, email marketing, and online survey campaign. Strong communication and interpersonal skills, naturally build trust and rapport with individuals of diverse ages, professions, and cultures.
I'm very good at scheduling, data presentation, email handling, web research and customer service. That's what I'm doing in my current job. I like people, I'm patient and attentive to details, and it makes me an excellent company's representative and a conversable team worker.
And, I am confident that I can make a valuable contribution to your organization’s future projects and initiatives. I am confident. I will contribute the same level of performance as a member of your team.
پراجیکٹس
تجربہ
Customer Care / Sales Co-ordinate Manager
In this Organization, I am dealing with multiple responsibilities:
1) Maintaining a positive, empathetic, and professional attitude toward customers at all times.
2) Handling customer over the phone.
3) Handling Outlets complains.
4) Acknowledging and resolving customer complaints.
5) Faster Response to any inquiry of customers via what’s app, live chat, tawk.to and emails.
6) Issuing coupons for returned orders.
7) Processing orders, forms, applications, and requests.
8) Updating the spread-sheet of work on a daily basis.
9) Sales from auto-generated leads.
10) Maintaining the negative reviews.
11) Managing return & exchange.
12) Handling Live Chat / Web Chat.
13) Contact the warehouse/shipping department for the stocking purpose & for tracking information of orders.
14) Managing a team of junior customer service representatives.
15) Responding promptly to customer inquiries.
16) Communicating with customers through various channels.
17) Knowing our products inside and out so that you can answer questions.
18) Keeping records of customer interactions, transactions, comments and complaints.
19) Communicating and coordinating with colleagues as necessary.
20) Providing feedback on the efficiency of the customer service process.
21) Ensure customer satisfaction and provide professional customer support
Senior, Customer Service Executive
In this Organization my responsibility is to maintain their AMAZON SELLER CENTRAL, EBAY,
WALMART & SEARS accounts on daily basis & Mostly, handling emails on their portals of buyer &
resolve their problems.
Also, below responsibilities are:
1) Handling buyer over the phone call.
2) Faster Response to any inquiry within the deadline time.
3) Issuing Label for returning the item via USPS, UPS DHL or FEDEX.
4) Update the excel sheet of replacement & refunds.
5) Maintaining the negative reviews.
6) Managing the return & refund.
7) Working progress updating on the daily basis.
8) Live Chat / Web Chat.
9) Contact the supplier for the stocking purpose & for tracking information of orders.
10) Re-shipment sending if wrong or defective item received by the buyer.
Senior International Business Development Executive
Responsibility to do direct & indoor sale of coupon of different restaurant in all over the UAE.
Senior Team Leader
Responsibility to handle the whole team members & get achieve the targets from team & Trained to my team member about for Website & software, Game, Mobile App, SEO, PPC marketing the weekly sales report also resolve the all issue of my team & also I try to achieve my own monthly sales target through to Upwork, Elance & cold calling.
Business Development Executive for Middle East Pacific (Contract Based)
ACS Billing Specialists and Arizona Computer Services, Inc. - well established, privately owned technology-enabled services and solutions company with advanced capabilities in medical billing, handling EMR for billing, medical transcription, document management, IT solutions, healthcare training & consultancy, etc.
Senior Business Development Executive
I Used to sale Websites, Software’s, Games, Mobile App, SEO & PPC Marketing in different regions like UK, USA, AUD, CAD, OMEN, Kuwait, INDIA & QATAR.
Medical Information Officer Representative
Medical Information officers manage and develop the procurement, supply and distribution of information for an organization or client to support their needs and objectives. I worked with electronic information, especially online databases, content management systems and internet resources, as well as traditional library materials.
