ZAFAR MEMON - Computer Operator - Sui Southern Gas Company Limited - SSGC

概要

Worked as Front Desk Representative at Gas Emergency Centre (1199) of SSGC

• Ensured all calls are attended at once followed by timely resolution of complains.
• All activities to be incorporated & synchronized onto “Customer Care & Billing (CC&B) software.
• Got attended emergencies and maintained close coordination with Distribution System Management (DSM) to minimize the damage / gas loss.
• Forwarded plus followed up the Gas Theft Complains to concerned section / dispatch group and ensured uprooting of theft points.
• Counseled the walk-in customers and satisfied with a professional service.
• On Site Management of the field teams
Customer Care & Billing (CC&B) Oracle Backed Software

 Communication Skills
 MS Office
 Window Installation
 Operating system trouble shoot
 Hardware trouble shoot
 Good presentation skills
 Internet Browsing