Major Responsibilities:·
1. Order processing, Vessel Booking & perform Close follow up with foreign suppliers and monitor shipments dispatch dates to ensure that goods come on time and identical with purchase order and resolve problems related to undelivered/delayed goods.

2. Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices, and shipments,
3. Tracked orders and notified customers of status or potential delays.
4. Completed timely data entry of new orders, labeled containers, and placed in accurate storage locations.
5. Managing Bank for opening Bank Contract. and collection of shipping documents.
6. Manage custom clearance process, preparation of duties and coordinate with the Clearance agents regularly to monitor the status of goods under clearance for timely deliveries and update all stack holders.
7. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
8. Developed strong customer relationships to encourage repeat business.
9. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
10. Produced weekly status reports detailing logistic operations and problems.
11. Processed and entered customer orders into database and provided proactive customer service for accounts.
12. Verified accurate account invoicing through collaboration with accounting department.
13. Managed system support functions to set priorities and service levels expectations.
14. Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
15. Generated documentation and information required for customer shipments.

Work in Operations Department.

Prepare DHL AWB.
Daily visit to DHL (Karachi Airport) for forwarding the consignments.