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概要
Experienced Banker in Operations, customer services and Sales with over 10 years of expertise. Proven track record in managing retail operations, driving sales growth, and delivering exceptional customer service. Skilled in team leadership, financial analysis, and strategic planning. Adept at cultivating and maintaining client relationships, resulting in increased revenue and customer satisfaction. Strong problem-solving abilities and a results-driven approach.
项目
工作经历
Branch Manager
• Led and managed day-to-day sales and operations of the branch, ensuring smooth functioning and adherence to regulatory guidelines.
• Oversaw a team of 5-10 employees, providing guidance, training, and performance evaluations to foster a cohesive and motivated team.
• Implemented sales strategies and promotional campaigns, resulting in increased customer base by 25%, surpassed sales targets and achieved KPIs targets.
• Cultivated strong customer relationships, resolving issues promptly, and ensuring high levels of customer satisfaction.
• Ensured Excellent customer services, customer satisfaction and customer support.
• Monitored and managed branch budgets, expenses, and resource allocation to maximize profitability and cost-effectiveness
Banking Services Manager/Operation Manager
As a Banking Services Manager, I was responsible for overseeing and optimizing the daily operations of the bank branch. My role included managing a team of employees, ensuring excellent customer service, and achieving operational efficiency
Banking Services Officer
As a Branch Banking Services professional, I am skilled in efficiently managing daily banking activities, customer inquiries, and transactions. I possess expertise in handling cash operations, assisting clients with account services, and promoting various banking products. With a strong focus on customer satisfaction and adherence to banking regulations, I aim to provide exceptional service and contribute to the success of the financial institution.\"
I excel in facilitating secure and timely international and Local money transfers, ensuring compliance with regulatory requirements. I am proficient in processing remittance requests, verifying documentation, and maintaining accurate records. With a sharp eye for detail and a commitment to transparency
Teller
As a skilled and detail-oriented teller, I am experienced in handling various financial transactionsefficiently and accurately. With a strong understanding of banking procedures and regulations.
• I ensured exceptional customer service by assisting clients with their account inquiries, deposits, withdrawals, and other banking needs.
• I possess excellent communication and interpersonal skills, enabling me to build rapport with customers and provide them with a positive banking experience.
• My dedication to maintaining cash accuracy and adherence to security protocols ensures the smooth operation of the branch.
• Additionally, I am adept at promoting banking products and services to customers, contributing to the
branch\'s growth and profitability
