Ensure the delivery of targets through individual recognition, performance review, people management and reward. 
Develop field sales action plans to facilitate the implementation of the regional sales programs.
Plan for the achievement of individual and divisional targets in alignment with the strategies and policies of the company.
 Establish sales objectives by projecting expected sales volume and forecasting and developing sales quotas for territories and the region.
 Positively contribute to team effort by accomplishing related results.
 Develop and implement new programs, sales initiatives and strategies to capture key demographics.
 Ensure the effectiveness of cross-selling activities by guiding employees.
 Uplift the regional sales volume to its possible best.
Organize training for new staff.
 Successfully launched Perfume in North region, conduct training of staff regarding product knowledge and selling skills.
 Develop and review long- and short-term sales strategies.
 Participate in interviews and the processes of recruiting new employees.
 Monitoring sales team performance, analyzing sales data, periodical forecasting
 Closely monitor all KPI’s related to retail operations by keeping record of MTD and YTD sales and growth both in units and revenue.
 Ensures that the retail operation complies with all policies and procedures relating to product knowledge, customer services, customer complaints and their resolution, VM, Security, Health and Safety must be according to the company SOP’s

Managing, training and motivating existing sales team to drive revenue growth
Develop and manage efficient distribution networks for sales 
Develop efficient and creative sales and marketing strategies for the assigned territory and target setting for the sales team
Monitoring sales team performance, analyzing sales data, periodical forecasting and reporting to Regional Head. 
Closely monitor all KPI’s related to retail operations by keeping record of MTD and YTD sales and growth both in units and revenue. 
Uses open feedback mechanisms from the operations team with other departments to ensure the integration of the retail strategy with the company other activities. 
Ensures that the retail operation complies with all policies and procedures relating to product knowledge, customer services, customer complaints and their resolution, VM, Security, Health and Safety must be according to the company SOP’s. 
Conduct time to time trainings for the retail staff on Customer Services Excellence, Product & its feedback and Sales operations. 
Successfully grand openings of 5 Mega Flagship stores in North Region. 
Successfully launched our 2 main products .i.e. Fragrances & Cosmetics and leading these categories as well. 
Spends time in shops with retail shop teams and customers to understand and identify business critical issues in order to ensure the alignment of tactics and strategies; maintains the corporate identity of company in all shops and related initiatives. 
Instigates the creation of procedures and systems to maximize volunteer recruitment and retention. Maintains and constantly develops innovative and cost-effective stock generation; monitors stock weekly.

Works with Regional Retail Head to influence the creation and communication of company strategy, business priorities and targets for the Sales Team and ensures there are systems in place to enable the shop managers to receive the information in a timely manner.
Generates ideas about future retail activities to ensure a cutting-edge strategy maintains up to date knowledge of the market place, competitors and trends.
Uses open feedback mechanisms from the operations team with other departments to ensure the integration of the retail strategy with the company other activities.
Takes decisions on matters relating to the day to day retail operations & marketing within their defined work area including the strategic planning of resources.
Ensures that the retail operation complies with all policies and procedures relating to Security, Health and Safety influences any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business.
Conduct time to time trainings for the retail staff on Customer Services Excellence & Sales operations.
Spends time in shops with retail shop teams and customers to understand and identify business critical issues in order to ensure the alignment of tactics and strategies maintains the corporate identity of company in all shops and related initiatives.
Proactively manages and reviews the performance and progress of Area Sales Managers and their shops, sets objectives and targets works with Regional Training Manage

• Measuring and ensuring achievement of monthly sales target of the shops assigned
• Keeping track of individual sales record for each sales person.
• Maintaining & conducting stock audit once a month.
• Training staff to deal with customers as per standard and ensure staff hygiene, uniform etc
• Conduct Market Analysis, surveys and customer trend
• Make a report of competitor activities
• Looking after customers complain & dealing with them
• Answer complaint calls professionally to provide information about products and services , or obtain details of complaints
• Keeping record of customer interactions (feedback cards/forms etc) and transactions recording details of inquiries , comments as well as action taken
• Refer unresolved customers grievances or special request to designated departments for further investigation
• Maintain good PR with mall management and inform company management about their initiatives

•To identify business opportunities, build key customer relationships, to negotiate and close business deals and to maintain extensive knowledge of current market condition
•Manage and monitor all workshop related activities and systems.
•Develop and coach direct reports to ensure individuals feel motivated and are able to progress.
•Manage Pre & Post workshop’s client support.
•Ensure implementation of all systems relating to key functional areas, performance management systems and new policies to improve individual & organizational effectiveness.
•To increase sales opportunities and maximize revenues for the organization
•To find potential new customers, identify the decision makers within the organization, convert them into clients, and continue to grow business in future
•To develop a rapport with new clients and set targets for sales
•To manage and retain existing accounts by presenting new solutions and services to them
•Manage and monitor all workshop related activities and systems.
•Develop and coach direct reports to ensure individuals feel motivated and are able to progress.
•Manage Pre & Post workshop’s client support.
•Ensure implementation of all systems relating to key functional areas, performance management systems and new policies to improve individual & organizational effectiveness.

Dealing with the Customers in store;
Making Sure Daily operation runs smoothly
Cash handling, counting floats, In charge of safe during the shift.
Dealing with customers complain on daily basis;
Stock ordering and controlling food waste;
Stock counting every night, weekly and monthly;
Doing health and safety audit monthly;
Doing Food and safety audit monthly;
Crew scheduling;
Doing weekly and monthly calibration in store equipment;
In charge off apprenticeship Program in Store;
Under my supervision around 20 crew members from different countries completed the program;
Achieved GCSE in English , Math and Level 2 Diplomas in hospitality and Health and food Safety;
In charge of Crew Training in Store;
Completing (SOC) Station Observation Checklist on crew members and crew trainers; &
Demonstrating and helping the upcoming crew trainers at work.