• Create IT tickets.
• Assign Task to Team.
• Creating Tickets to resolve IT Related Issues
• Direct communicating with an out of country IT services provider (ITC Indian Company) .
• Providing IT support to Rawalpindi, Islamabad, Gujarkhan, Kahuta, Feteh Jang, Kallar syedan, Pindi gheb , Chakwal
,Talagang ,Murree ,distributions in Gilgit Baltistan and AJK of PTC
• Conduct IT Trainings related to applications and web Clients
• Handling issues in reports generated by web client.
• Troubleshooting issues related to Application IT related Services.
• Application and system installation/troubleshooting.
• Installation of Servers
• Prepared allocation cost reports and budget estimates for installation and maintenance.
• Installed new systems and confirmed that everything was fully operational.
• Offered detailed instruction on how to use newly installed equipment.
• Performed troubleshoot to determine problems with equipment.
• Prepared call detail reports and system analysis reports.
• Provided technical assistance in person over the phone and via cam.
• Coordinated with clients to confirm project details.
• Carried out projects per work order description.
• Set up system maintenance procedures.
• Provided instructions to other team members for larger installation projects.
• Prepared project analysis reports and provide project updates to clients.
• Provided technical assistance as requested.
• Responded to emergency calls

• Direct communicating with an out of country IT services provider (ITC Indian Company) .
• Providing IT support to Rawalpindi, Islamabad, Gujarkhan, Kahuta, Feteh Jang, Kallar syedan, Pindi gheb , Chakwal
,Talagang ,Murree ,distributions in Gilgit Baltistan and AJK of PTC
• Conduct IT Trainings related to applications and web Clients
• Handling issues in reports generated by web client.
• Troubleshooting issues related to Application IT related Services.
• Application and system installation/troubleshooting.
• Installation of Servers
• Prepared allocation cost reports and budget estimates for installation and maintenance.
• Installed new systems and confirmed that everything was fully operational.
• Offered detailed instruction on how to use newly installed equipment.
• Performed troubleshoot to determine problems with equipment.
• Prepared call detail reports and system analysis reports.
• Provided technical assistance in person over the phone and via cam.
• Coordinated with clients to confirm project details.
• Carried out projects per work order description.
• Set up system maintenance procedures.
• Provided instructions to other team members for larger installation projects.
• Prepared project analysis reports and provide project updates to clients.
• Provided technical assistance as requested.
• Responded to emergency calls

- Front Desk Coordination and Direct Citizen interaction
- Supervising CSR,s
- Help Desk Representation
- Network Configuration & Troubleshooting
- CCTV Cameras Installation & Troubleshooting
- Windows maintenance,
- Disk Management, partitions
- Printer installation and troubleshooting
- Scanner, Printer, Camera configuration & troubleshooting.
- Troubleshooting of hardware and O/S
- Basic Networking, Data sharing
- TCP/IP Configuration, Internet Maintenance
- Remote desktop and Remote assistance
- Wireless Networking, Networking in Domain environment
- VNC Configuration and team viewer configuration..
- User Profiles Backup and Restore.
- Sharing folder, sharing device & Printer.
- Data Backup of all users,
- Local and Network Printer configuration, troubleshooting.
- Internet & LAN configuration, troubleshooting
- Software troubleshooting