I am working as a product manager and my job role involves designing of new products, sales, operations and customer services for that product.

To work with UK based clients for interpreting services.

Managing Cash in transit team.
Making sure all teams are working and delivering cash on time.
Also looking after day to day matters of the staff and office.

Managing customer service center front end.
Dealing and resolving walk in customer issues.
Coordinating with different teams and providing resolution to customer.

Email/Chat & Corporate Support Executive

Helped in the development and implementation of new Chat software. This new software catered all the glitches of the previous chat software.
Communicate with Clients to resolve their problems related to their internet and billing.
Maintain the daily log of all the emails and chats for daily storage of the data.
Daily reporting of the all the emails and chats handled at the start of the day and also at the end of the day.
Give introduction about our company packages and promos.
Respond to customer’s queries within defined TAT.
Internal and external email communication with different departments.
Respond to multiple customer’s on chat.
Wi-tribe’s official website audit on weekly basis.
Order processing for new enterprise connection feasibilities.
Providing support to our new and existing corporate clients.
Mobilizing field engineers for installation and troubleshooting of technical issues on field.
Complaint Management Excellence (In Technical) (8 months)

Troubleshooting of following issue types:
Slow browsing
No browsing
Decamping
Intermittent connectivity
PORT forwarding
STATIC IP
VOIP issues
IP Block complaint
CPE configuration
No browsing on SMART phones
Faulty CPE
Website related issues
Respond to Trouble Tickets within the Defined TAT.

Supervisor (on Job Rotation) (3 months)

Floor management.
Managed and directed all aspects of incoming call center operations.
Developed new procedures and inducements to address individual attendance.
Built rapport and trust quickly with clients and colleagues.
Ensured that the call center is achieving maximum profitability and effectiveness.
Performed other duties as assigned.
Managing different teams.
Monitoring and organizing the performance of my team.
Managing the concerns and issues of my team.
Maintaining Service level Agreements.
RCM (random call monitoring

 Handling American Clients and resolving their problems related to their company website and billing.
 Handling technical issues of websites and Dialer (Program used in call center’s for dialing purposes)
 Making high priority calls on times which are being generated on urgent basis and need immediate response.

 Handled the issues of American Doctors/Hospitals related to their website/EMR and billing.
 Handled calls relating to technical issues of website and EMR or EHR (Electronically Medical Record).
 Trained our clients on call via team viewer about their purchased software and all there queries regarding that software were handled on urgent basis and immediate response was given from our side.

Worked as Personal Assistant to Project Manager JF-17 Thunder with following responsibilities:

 Reading, monitoring and responding to boss\'s email
 Answering calls and liaising with clients competently
 Preparing correspondence on boss\'s behalf
 Delegating work in boss\'s absence
 Managing boss\'s electronic diary
 Planning and organizing meetings
 Organizing travel and preparing complex travel itineraries
 Attending meetings on boss\'s behalf
 Taking action points and writing minutes
 Preparing papers for meetings
 Taking dictation
 Planning, organizing and managing events
 Conducting research
 Drafting communications on boss\'s behalf
 Preparing presentations
 Managing and reviewing filing and office systems
 Preparing updates for intranet
 Typing documents
 Sourcing and ordering stationery and office equipment
 Managing project