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概要
Certified Workforce Development Professional with 4 years experience as a Case Handling Specialist. Provide career
,coaching, and job seeker services. Identify values, develop possible career paths, and develop strategies for entering a career.
项目
工作经历
Case Handling, Accounts Recovery, Fleet Managing
providing advice on making a claim and the processes involved
processing new insurance claims notifications
collecting accurate information and documents to proceed with a claim
analysing a claim made by a policymaker
guiding policyholders on how to proceed with the claim
contacting trades people from a network of approved professionals and arranging for them to make repairs on the policyholder\'s property
monitoring the progress of a claim
investigating potentially fraudulent claims
identifying reasons why full payment may not be made
ensuring fair settlement of a valid claim
building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal and claims professionals
ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
handling any complaints associated with a claim
involvement in loss adjusting activities and in legal discussions relating to settlement
seeking legal recovery of monies paid out
managing a team of claims handlers (at managerial level)
taking responsibility for productivity and profit
adhering to legal requirements, industry regulations and customer quality standards set by the company.
