Sound understanding of VMware Software-Defined Data Center (SDDC) solution design and implementation within the IT architecture.
Hands-on experience with VMware’s products (e.g. VMware vSphere, ESXi, vCenter, NSX, vCloud Director, vCloud Availability).
Maintaining and troubleshooting live production network services in the event of outage, performance, or functionality issues.
• Management of Customers collocated network devices including Cisco, Juniper, Huawei, Mikrotik, Fortigate.
• Interact with external customers to configure new connections and if necessary troubleshoot existing connections into our gateway.
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
Establish the networking environment by designing topology, configuration and directing the system installation it\'s defining, documenting and enforcing system standards.
Designing and implementing new solutions to improve the resilience and capacity of the current environment
Maximizing network performance by monitoring, troubleshooting network problems and outages, scheduling upgrades and collaborating with back haul and cloud team on network optimization.
Undertake network fault investigations in local and wide area environments using information from multiple sources.
Securing network systems by establishing and enforcing policies, and defining and monitoring access.
Report network operational status by gathering and prioritizing information and managing projects to the senior manager.
Upgrade data network equipment to the latest stable firmware releases.
Configure routing and switching equipment hosted IP voice services.

Responsibilities/Accomplishments:
 Successfully managing south level services as TAC engineer at level 2 and designing external network and capacity planning; ensuring accomplishment of internal targets for projects, maintaining service level within least time
 Handling network maintenance, minimizing disruptions, scheduling upgrades for hardware and assisting daily checkup for achieving system security; overseeing SIP trunk deployments, assisted in 3G & 4G link deployments and HLD & LLD for projects. Providing support in analyzing network traffic by using real time traffic flow, ORION and band-width analyzer.

Major Achievements:

 Designed ISP MPLS Backbone Structure, integrated inter and intra-city L2/L3 MPLS VPN (with and without BGP).
 Migrated traditional PABX to IP based infrastructure, load balanced application in Data-Centre environment using BIG-IP F5 application delivery controller platform; upgraded Wi-Fi solution & planned multi-vendor services structure

• Responsible for 24/7 telephonic technical support to our corporate customers with humble and professional communication skills.

• 1st level support on routing/switching scenarios.

• Logging and keeping records of customer queries.

• Troubleshoot problems of clients by identifying problems; researching answers; guiding client through corrective steps.
GPON, DSL, IP networks, Radio,Wimax , VSAT/DVBS-2/SCPC satellite, MPLS, VPN, Voice and wireless technologies.

• Monitored and dealt with all the Fiber optics, DSL, RF and VSAT technology based connections including the handling and rectification of the issues & complains regarding it.

• Provide basic support to domain hosting and email clients of the ISP

• Configuration of DSL modems, wifi routers, VPN trouble shooting, VOIP and VC devices troubleshooting.
Network Traffic monitoring through MRTG , NMS and PRTG

• Responsible for implementing new systems and tools used in diagnosing & correcting customer IT related problems.

• Cybernet NOC coordination regarding upper level network and telephony issues.

• Handle Alcatel and Huawei different queries.

• Email correspondence with customers regarding technical problems using professional writing skills.

• Visit at customer end, if it is necessary for the satisfaction of client & Rectification of issue.

• Updates job knowledge through participating in educational opportunities; maintaining personal networks.

Basic Network Foundation
Data Center
Nexus Solution

Network Operation & Maintenance
IT Support

Wireless Local Loop
Switching and Transmission
Optical Fiber
Operation Team