ºEstablished PMO department from scratch; Managing a team of several Project Managers; Interviewing and hiring new project managers when needed; Training them on the go with Agile and other project management tools ºManaging delivery of wide variety of projects concurrently; Working with clients spread across North & South America, Europe, Africa and Oceania;
ºSolving common & complex problems while delivering projects ºMaintaining relationship with clients and ensuring efficient communication at all times ºWorking in close collaboration with internal teams to ensure project goals are achieved ºEnsuring the project team is motivated, properly staffed and being fully utilized ºKeeping transparency with internal departments through weekly meetings; Sharing project reports, Risk Logs etc. where and when needed ºEnsuring the Project plans (made using MS Project) for various projects are being followed ºImproving internal policies by creating new SOPs where needed & making teams adapt new processes to increase productivity ºUsing Jira, Azure Dev Ops and Trello to manage projects information ºSelecting between methodologies like Kanban / Scrum when initiating a new project ºEnsuring WBS is timely reflected in Jira with Estimates ºEnsuring User Stories are defined with description and design attached for ready reference ºEnsuring Backlog Grooming, Sprint Planning and Retrospective Sessions are held on time ºCataloguing information in various artifacts to ensure effective document keeping ºEnsuring presence in Daily Standup Meetings when there is an issue, risk or deadlock ºEngaging UI/UX and QA teams where needed during the project to ensure quality work ºGuarding the team from external (change) requests and disruptions ºKeeping an eye on project scope and looping in Accounts team in case of scope creep ºIn case a Change Request gets approved, getting it prioritized and reflecting it in the revised project plan and Jira etc. ºConducting Project Demos with Clients and getting projects closed with timely Sign-offs

Project Manager Agile (PMO Dept.)
Act as a liaison between project team and product owner (and other project stakeholders including the client)
Providing direction and support to the project team to maintain quality standards
Using Jira Software to track Projects
Managing Support tickets (Product Bugs) through Kanban methodology
Managing User Stories/Tasks/QA related Bugs through Scrum methodology
Sprint Planning Tickets Prioritization Maintaining / cleaning Backlog tickets
Communication of Sprint prioritized projects / tickets to local teams
Ensuring Dev and QA subtasks creation against User-Stories/Tasks
Getting all subtasks Estimated prior to Sprint opening
Overviewing team leaves and work hours in Capacity Tracker
Using Capacity Tracker to monitor the bandwidth available at teams end
Reviewing projects information through Burn-down / Velocity chart and other Reports
Creating Epics for easy management of tickets Updating Flowcharts (when required)
Daily Standups with Dev & QA to keep transparency on information between teams
Planning Release items (version, date and tickets) and Release Notes using Confluence
Marking Release as complete at Sprint end Archiving old Releases
Conducting Project Demos / Retrospective meetings with Dev & QA teams
Managing resources in Pakistan, Ukraine and US offices Working in different time zones
Maintaining strong relationships with all internal departments to provide support including facilitation, tracking and reporting on projects,

Managing Project information
Reporting project status and its impact to various audiences
Analyzing project execution identifying risks and opportunity areas
Making recommendations for improvement problem solving
Conducting stakeholder meetings for collection of project needs
Administering entire Onboarding process for Russell Cellular (RC), Mobile Center Inc. (MCI), Elevation Management Group (EMG) and Victra retail (Verizon / Sprint) stores in USA
Participating in following step-by-step Onboarding subtasks Date of possession Store Opening Date Lease Agreement Insurance Survey Signage installation Utility Order / Transfer Store Layout approval Physical Build-out Site Permits Facilities Inventory Accounting Marketing Store Open Date etc.
Managing technical Store Audits for on-boarded stores Managing in Store Closure
Using Wrike & Zoho CRM (Project Management Application Software) for communication and store management
Processing Office Supply orders on Daily basis for all retail stores (RC, MCI & EMG)
Providing segregated and consolidated location based (store wise) reports for supply site
Managing faulty SKUs Quarterly updating SKU / cost files in backend system
Preparing Process Flows (using MindMup) & Documentation on different ongoing processes

Participation in Pre-Bidding phase for all PTCL Account Projects
Understanding Project Scope and offering services (Engineering, Professional, Supervision, Training, Warranty & Managed Service etc.) as per Customer RFP / Project requirement
Calculating cost against Subcontractor work after gathering requirement from Delivery Team against Access, Transmission, Datacom, Civil Works, Power, Microwave, RF, Wireless domains etc.
Calculating cost provided by Project Manager against Human Resource (internal & subcontractor) for Delivery of Project
Calculating Commercial Factor & Consolidating Cost to output the total Price
Getting iSales Reviews & Service Estimation approved by Middle East during ATB / ATC Phase
Meeting Customer for PNC meetings and clarity on business needs
Highlighting Risks & Assumptions Preparing Service Quotations and Service Proposals
Providing Training Service BoQs (including On-site, Local & Foreign Trainings) & their Proposals
Providing Warranty / Post-Warranty Quotations with Proposals
Proposing extension of services to existing customers on equipments End of Life/Service
Consolidating Price Summary (Product + Service) with total price (with & without TAX)
Tracking progress of each project throughout the bidding phase

Project Manager (Information Technology Dept.)
Coordinating IT issues between Customer & Huawei teams Network, Solutions, Supply Chain &PMO
Initiation and follow-up of following documents LLD/HLD Site Layout BoQ Purchase Request Material Request Packing List Work Approval Process Acceptance Test Procedure etc.
Designing Project progress using WBS in Microsoft Project
Managing Hardware, Software, Site Access Requests & Service Requirements
Ensuring smooth delivery of Equipment between Warehouses and Site
Installation of Equipment on customer premises /

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JSC SB “National Bank of Pakistan”, in Kazakhstan Jul 2013 – Jul 2014
1 year experience at Regional Office, Almaty as:
Specialist Information Security (IT Department) for Central Asian Region (CAR)
 Safeguarding banks information system assets
 Coordinating IT issues between NBP Central Asian Region & Head Office, Karachi
 Managing hardware, software, infrastructure & service requirements
 Ensure smooth service support on 24 x 7 x 356 basis
 Active Directory / File Server Management
 Proxy Server / Backup Management / SWIFT Message Verification
 VA-Bank (Core Banking Solution) Server Management
 Managing Surveillance Cameras & their Servers of NBP banks / branches in CAR
 Monitoring of Payment System Server / Bank Client Server / First Credit Bureau Server
 Configuration of official NBP mail accounts on approved user machines
 Server Room Management / IT Room Management / Inventory Management
 Keeping track record of IT vendors for NBP in Central Asian Region
Projects: Deployment of IBS R-Style 6.0 Core Banking Software (CBS) in NBP Kazakhstan
Deployment of Core Banking Solution (CBS) in NBP Turkmenistan

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Warid Telecom, Pakistan: Jul 2007 – Jul 2013
6 years’ experience at Regional Office, Islamabad as:
Senior IT Executive (IT Operations & Services) BlackBerry Dept.
 Leading BlackBerry Project Nationwide (ensuring zero downtime for BB services)
 Management of Enterprise Services & User Accounts on BES Server
 Activation / Deactivation of BlackBerry commercial services in Oracle based application
 Coordination in launching new devices, test plans, Value Added Services and rollouts
 Provide technical & user level BB training sessions to Corporate Customers, Franchise Staff &CSRs
 Handling complaints regarding network outage, network fluctuation, weak signal strength, hardware / software failure etc.
 Keeping track of Service Desk tickets
 Monitoring Recorded Voice Call Logs & Maintaining BlackBerry Helpline (456) Quality
 Resource Management (09 Outsourced Field Engineers + 07 Call Agents)
 Creating KPIs, SOPs, MMRs and other related documents for the department
 Support to Non Blackberry platform devices i.e. Windows, iOS, Android etc.
Projects: Deployment & monitoring of BB Enterprise 5.0.3/Express Server
Migration of BES users from BES Server 4 to BES Server 5
Testing& Launching of BB packages: Social, Complete, Internet, Enterprise & BB10

IT Executive (IT Operations & Services) Infrastructure Department
 Managing overall IT activities in North Region (Business Centers, MSC, RO)
 IT Support & Connectivity Management to 64 Franchises in North Region
 Application Support (Oracle & ERP based applications)
 Hardware Management (Dell/IBM Users machines & Servers, SAN)
 Servers Management (Exchange, File, WSUS, ADS and Antivirus)
 IT Room Management / Inventory Management
 Networks Support Management / Monthly MMR
 HelpDesk Management (Supervising team of 13 Engineers)
 Anti-Virus Deployment & Management (Threat Scanning / Definition Updating)
 User Management via Active Directory (Folder Access, Adding

1 year International Exposure in Vietnam as IT Engineer / Administrative Assistant
Designing of the official website for the Embassy (HTML)
Maintenance of LAN, Repair & Upgradation of Computers
Troubleshooting of Windows Operating System (Win 9x, 2000, XP)
Graphic Designing (Corel Draw, Photoshop)
Printing of News Bulletin / Publicity Work
Looking into administration issues of Pakistan Embassy Club

7 months experience in Chinese Company as an IT Assistant Network Administrator
Dealing with all kinds of network related issues
Deployment of McAFee Antivirus repository in ZTE Pakistan
Keeping track of Inventory & ticketing system
Installation and maintenance 0f Windows Base Server
Troubleshooting of Windows Operating Systems (Win 9x, NT, Servers, XP)
Maintenance of LAN Connectivity
Technical Support for Training Center
IBM Lotus Notes Troubleshooting (Client Side)
Securing all the Computers from Viruses on LAN/WLAN
Special assignment at ZTE for Training Department for LAN maintenance, hardware & software up-gradations

6 months experience as an Accounts Assistant
Receiving fortnight Sales Report from the Travel Agents (IATA / NON IATA)
Auditing Daily Sales Report of Local Offices (Airport, Rawalpindi and Town Office)
Auditing the Sales Report of IATA / NON IATA Travel Agencies
Making Short Collections
Making Bank Slips
Maintaining the Sales Reports of all Travel Agencies and Local Offices