-Managing team of 20 people of the branch and utilizing my team effectively-Ensuring pending complaints are under the target and meeting the company KPI\'s-Discuss the daily issues of all technicians and address them to Head Office for timely resolution-Conduct daily morning meeting with all technicians to discuss all pending complaints and coach all technicians who are out of the target-Check daily progress of technicians on the daily log sheet and maintain a record to check the performance-Weekly visit to all dealers maintaining a good relationship and address their issues ensured satisfaction-Ensuring customer satisfaction in all aspects

-Managed whole Multan region and ensured to keep them in KPI\'s.-Responsible of all issues of branches and resolved them timely

• Prepare Base Design Package (Heat Load Calculation, HVAC Duct Layouts, Section and Schedules) in line with other discipline requirements.
• Prepare Final / Detailed Design in accordance with approved base design.
• Inspection at site for monitoring the progress and quality checking.
• Co-ordination with clients, other Consultants, Sub-contractor, other Disciplines and Local
Authorities.
• To carry out the design and estimation of the different Fire Fighting & Fire Alarm Systems based on given specifications/ instructions/ Drawings/ RFQ’s and NFPA standard.
• Prepare Final/ Detailed Design in accordance with approved base design.
• Review and Approval of Construction materials.
• Review of HVAC installation methods/procedures submitted by Contractor.
• Preparing engineering design of Chilled Piping Systems related to the assigned projects including plot as well as Piping Layouts, isometrics as per applicable standards, codes and Company regulations.
• ESP, Pump Head loss calculation.
• Prepare plumbing calculation based on International / Uniform Plumbing Codes (IPC/UPC).
• Calculation of Over Head Water Storage Tank, Underground Water Storage Tank, Water Tanker Filling Connection, Future Municipality connection, Water Transfer Pump Head calculation, Water Booster Pump Head calculation and Electrical Water Heater.
• Calculation for Drainage Piping for Toilet, Battery room, Pump room, Kitchen, Laundry etc.
• Review of Bill of Quantities (BOQs) in line with Scope of Work, Specifications & Drawings.
• Preparing work Schedule and monitoring every activity as per the schedule.

Projects:
- MEP Project Young\'s Food,Karachi.
- HVAC work GlaxoSmithKline Pakistan Limited.

Propose, design & develop project from interaction with designing team, Customer and other industry participants.
• Prepare project plans; determine timelines and schedule of works.
• Interpret designs and schematics, review drawings to support installation, change orders and calculate estimates.
• Tools and Material management. Plan workforce utilization, space requirements, equipment layout to optimize workflows.
• Supervision and Inspection of site activities under conditions as per drawings, method statements, work plan and standards (i.e. ASHRAE, SMACNA, NFPA etc)
• Co-ordination with other services, monitor progress and ensure conformance to design specifications and safety standards.
• Generate and distribute documentation records, including status reports, work progress, punch lists and material requirement calculations.
• Testing and Commissioning of the erected projects.
• Analysis of equipment energy use for optimizing systems selection

worked as a customer service representative with Mobilink Telecommunications. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in different divisions- Managed a high-volume workload within a deadline-driven environment. Resolved an average of 300 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).-Became the lead \"go-to\" person for new representatives and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.- Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.-Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations

Assisted maintenance engineers and managers in maintenance operations, performed research, testing and proper designmaintenance of Descon infrastructureAssured accuracy and completeness of all drawings, files, engineering records, prints and tasks of assigned projects. Gained hands-on experience and became proficient in the company operating system software, engineering software programs such asSolidWorks and AutoCADAssisted with the development of engineering schedules, budgets and projects, provided support in quality assurance of allproducts. Maintained Descon drafting standards in accordance with basic industry drafting and engineering standardsProvided assistance and gained practical experience of maintenance strategy formulation, procedures and standard protocols,performed routine scheduled maintenance work, delivered prompt service support in diagnosing equipment faults, breakdownproblems, fitting new parts and ensured that equipments are functioning properly