•Directly report to the Country Manager and Global Chief Medical Officer (Ghana) while managing a call centre and mobile app-based telehealth delivery.
•Head a dynamic team of 45+ doctors, paramedics, and specialists, catering to a broad customer base of 2.5 M+. Ensure the provision of high-quality teleconsultations exceeding 30K monthly, with a 90+ CSAT score. 
•Successfully launched Direct-to-consumer telemedicine/insurance products by developing SOPs and overseeing EHR evolution per market requirements. Collaborated with IT,sales, CS, and Claims departments to ensure operational efficiency.
•Led the registration and licensing of an on-site clinic with local regulatory bodies, ensuring compliance with industry regulations.
•Analyze health data and disease trends through dashboard analysisto drive informed decisions and improvements.
•Streamline local operations to identify opportunities for growth while maintaining regular SLA compliance.
•Optimize the telemedicine department\'s expenditure to improve EBIDTA while maintaining optimal SLA levels.
•Support organizational due diligence activitiesrelated to local investor acquisition. •Significantly enhance customer experience by reducing complaints by 58% within a year. •Developed and designed a Telehealth women\'s product that increases Pakistani women\'s access to quality healthcare at an affordable rate.
•Foster business partnerships with leading pharmacy distributors and laboratory servicesto increase telemedicine\'s value proposition to customers and patients. •Provide expert coaching and mentoring to the medical and management staff. •Successfully led pilot hypertension and diabetes care pathways using mHealth interventions.
•Spearheaded a project to provide Telehealth services to those in flood-affected areas in partnership with The Citizens Foundation.
•Act as the company\'s DEI Champion 

*Lead a team of more than 300 Telemedicine Physicians, involved actively in their Recruitment, Tech-related training, Clinical Audit and Continued Medical Education. 
*Actively involved in Clinical Standards and policy developments.
*Ensured consistent reporting standards are implemented and maintained.
*Evaluated and advising changes as needed, to improve Clinical staff based data and information
quality.
*Lead the collaborative work for standardizing best clinical practice, clinical decision supports, and
patient safety surveillance within clinical information systems.
*To form collaborative relationships with internal as well as external partners such as United Nations,
UNFDP and Ministry of Health.
*Engaged with marketing team in Social media engagement plans, content development for health programs for public awareness. Have been moderating and giving talks on different private TV channels and on organization\'s Facebook channel.
*To give input on Updating E-health design interface and its operations as per customer\'s and Telemedicine Physicians feedbacks and Quality Standards. 
*Worked on Quality Assurance, Global Challenges Canada- Project and Tele-ICU project in collaboration with UNDP, Ministry of Health Pakistan & Health Services Academy.