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概要
My name is Muhammad Bilal Seedat and I am 31 years old. I did B.Com in 2011 and since then I am working in Call Center Industry. My first experience was with Abacus Consulting (Telenor Project) as Customer Relations Officer, i worked there for 1 year and after that I joined Ufone and worked there for 2 years as a Customers Facilitation Agent. After Ufone I joined Mindbridge where I worked for 1 and half years as a Customer Services Representative (US Campaign) and Reporting Analyst in Business Intelligence Department. I worked at Ibex (DGS Campaign) for more yhan 2 years as Sales Executive. Currently I am working in UCS as a QA Executive (US Campaign) since August 2020.
工作经历
QA Executive
Sales Executive
CSR & Reporting Analyst
As CSR my job is to resolve and answer customer\'s query in pleasant and polite manner, follow up and keep in touch with back office department to make sure that issue has been resolved.
As a Reporting Analyst my job is to collect raw data from HR of newly hired employees in order to create there login id\'s and to keep in touch with IT to upgrade the systems so that everything should be working fluently.
Customer Facilitation Agent
To resolve customer\'s issues , take there feedback and forward it to the management. To meet my KPI\'s assigned by the management and to follow the defined SOP\'s.
Customer Relations Officer
To resolve customer\'s issues , take there feedback and forward it to the management. To meet my KPI\'s assigned by the management and to follow the defined SOP\'s.
