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概要
My initial experience from where I have started profession was Administration in school. Later I worked as Customer Service Executive and Last I worked as Management Trainee for Customer Interaction & Innovation section of Customer, Experience, Marketing and Product.
工作经历
Management Tranee
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquires,
Complaints, or comments as well as actions taken.
• Review insurance policies terms of determine whether a particular loss is covered by insurance
CSR
• Manage large amounts of outbound calls in a timely manner for Warid program.
• Follow communication script in handling different topics.
• Identify customer need, clarify information, research every issue and provide solutions and alternatives.
• Keeping customer satisfaction at the core of decision and behavior
Administrator
• Responsible for overseeing all the administrative duties at schools.
• Schedules meetings.
• Disciplinary actions.
• Evaluations and public relations.
• Planning events and implementing the curriculum.
• Documents Controlling.
• Keeping programs running smoothly and provides leadership on both ordinary days and in times of crisis.