 Customer services and client handling to provide appropriate solution and to achieve optimum customer satisfaction.
 Development and execution of structured revenue plan, based on a sound knowledge of market variables and customer needs.
 Open new accounts/Closing accounts
 Inquiries on internet services
 Overseas transfers
 Promote bank products and services
 Change statement of account cycles
 Identify customer needs
 Refer customers to appropriate banking services and representatives.

 Maintenance of high delivery of service quality standards at counters
 To ensure smooth day to day operation of branch banking process.
 Customer services and client handling to provide an appropriate solution and to achieve optimum customer satisfaction.
 Dealing in Government Securities (SSC & DSC)
 Cash counter operations i.e. LCY / FCY payments/receiving.
 Outward & inward clearing, processing of T.T, internal transfers, Pay orders & Cheque book & ATM card deliveries, 05 leave Cheque book issuance.
 Resolve ATM, CPM related issues i.e. stocked cash, cheque, card stocked, ATM & CPM and GL balancing in coordination with ADC reconciliation department.
 Have complete command on ATM replenishment and troubleshooting.
 Ensure efficiency, cost effectiveness and accuracy of transactions through proper controls, systems and procedures

 Cheque Book delivery
 Clearing
 OBC (Collection)
 Cash withdrawal and deposit
 Online transactions/Remittances
 Pay order/Demand draft
 Outward Cheque return

 Clearing (in word & Out word)
 Collection (in word & Out word)
 Cash withdrawal and deposit
 Online transactions/Remittances
 Pay order/Demand draft
 Account Opening & Loan Disbursements
 Public Dealing