I am an ambitious, strategy-driven, and innovative professional with hands-on experience in after sales, sales, marketing and business development activities. Comprehensive understanding of the skills needed to plan and manage workload, assess and improve performance as well as effectively address complaints and resolve complex issues. I possess great ability of taking initiatives that will enhance company performance, profitability, and achievement of corporate goals. Possess strong decision-making and analytical skills needed to lead time compliance and successfully estimate and implement operational efficiency gains. I am adept in performing efficient companies’ brand management by participating in numerous trade shows, preparing presentations, arranging various events, and conducting multiple training and workshops of new products and services.
My key skills include Sales & After-Sales Service, Revenue Growth, Service KPI’s Achievement, Customer Relationships & Satisfaction, Inventory Control, Strategic Planning, Training and Development, Health & Safety Standards, Contract Development / Negotiations, New Product Launch, Project Management, Quality Assurance, Brand Management, HR Support, Change-Focused Initiatives, Technical Reporting, Time Management, Decision-Making, Fault Analysis and Cross-Functional Leadership
Currently I am engaged with Dawlance, as a Branch Manager, where I formulated strategy to achieve all Service KPI’s, kept abreast with product and service changes; manage Training and development of team (new launched products, soft and hard skills). Attached is my CV which showcases my progressive experience and successful track record for leading successful initiatives.
Directed service-based operations of Branch, Franchises, Contract Workshops and ensuring 100% consumer satisfaction, revenue growth, strong market network, timely resolution of complaints and all related KPI’s achievement.
Conducted market visits on regular basis, coordinated with dealer to understand their concern/ issues, provided trainings on products and competition analysis. Organized franchise visits to ensure their working environment as per Company’s standard. Liaise with other departments (Supply Chain, Sales, Marketing, and Production) to establish efficient relations and organized work flow, monitored compliance to policies of Health & Safety and ISO standards in a workplace. Formulated strategy to achieve all Service KPI’s, kept abreast with product and service changes; manage Training and development of team (new launched products, soft and hard skills). Follow-up on product quality issues on existing product range with sales and plant management.
§ Evaluated EFDR’s (Early Fault Detection Report) and 100% product quality feedback reports for consistent improvement.
§ Carried-out and achieved Branch operational Health & meeting service revenue targets, ensured 100% customer and dealer satisfaction and effective utilization of resources (Dead stock, Man, Machine, Material, Rejected items) resulting 80% complaints resolution within 24 hours.
§ Growth of part dealer’s network by developing potential dealers in region to achieve part revenue targets.
§ Reduction in branch operational cost by 10% through effective initiatives & decisions (reduction in cancellation, redo cases & warranty cost, inventory control, maximum cases resolution via mobile service rather than lifting in workshop etc.)
§ Rendered keen eye for detail to evaluate staff performance against expectations to achieve desired results.
Challenged with overall responsibility for propelling strategic initiatives, and spearheaded operation of reciprocating Diesel and Gas Engines (Wartsila), also executed routine operations for planned and unplanned maintenance of plant.
Generated requests for procurement of all parts and other items required for maintaining power plant, also prepared and delivered routine reports of plant scheduled, unscheduled maintenance and operational activities
• Tracked inventory to ensure availability of required stock/parts as well as confirmed zero accident by observing safety policies and propose improvement modification.
Achieved and surpassed growth and sales targets through organizing sales visits and establishing new business, initiated and conducted detailed meetings with potential clients and listen to their wishes and concerns.
Delivered appropriate presentations on products and services, provided daily report of field sales success and communicate VOC data to superiors. Researched and developed regarding structural designs and cost-effective methods.
• Ensured optimum level of stock availability for sales and demonstrations, delivered technical support to marketing department for product development. Gathered feedbacks from customers or prospects and share with internal teams.
• Prepared solar and wind project designs, compiled data, and generated comprehensive reports and quotation of solar projects; also actively participated in exhibitions or conferences on the behalf of the company.