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概要
To Work in a challenging environment to provide leadership and technical skills by utilizing my value added experience and knowledge along with organizational and personal growth.
工作经历
Technical Support Supervisor
Technical support engineer
As Technical Support at PTCL
My responsibilities are
1)To diagnose PTCL landline core issues.
2)To diagnose PTCL broadband core issues and rectify issues through online support.
3)Make sure that all the technical issues are properly rectified and issues resolved.
Technical Hand on experience on below software.
1)Siebel Oracle support.
2)Cisco Finesse.
3)Multimedia broadband operating system.
4)Workforce.
5)PTCL content management system.
6)Cisco communicator
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