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工作经历
Facility Assistant
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FDO
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Front Desk/admin assistant
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Customer Support Representative
• Respond to orders and business inquiries
• Order confirmation via calls, emails, WhatsApp, live chat and other forums • Send confirmation details to customer via
email and text messages.
• Making consignee notes for delivery process and tracking as well.
• Right after the confirmation doing booking for logistics for further process/delivery.
• Email coordination with vendors and logistics partners.
Quality Assurance
As an Quality Assurance Coordinator
Major Projects Campaigns :
General Queue, Cenipax, Bytes.pk, Triumphs, Miassa, Bays International, Symbios.pk, Finatecca, Kevlar, Chase Up, Makeup City etc etc.
Determines quality standards by studying inbound and outbound calls and customer service presentations; conducting test calls to service representatives on new products.
Verifies results by measuring skills in use of scripts, product knowledge and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
Evaluates weekly call booster with marking.
Provides feedback by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions.
Receptionist
Receptionist in Daewoo Pakistan
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges.
