概要

 Greeted, assisted and directed guests, workers, visitors and the general public
 Answered all incoming calls and handled caller’s inquiries
 Provided office support services so as to ensure efficiency
 Responded to guests and public inquiries
 Received, directed and passed on telephone fax messages
 Directed employees, guests and general public to the right staff member
 Maintained a sufficient record of office supplies
 Provided word-processing and clerical support
 Typed and distributed correspondence
 To Manage company’s Revenue
 To have follow up of customer’s complains and make them satisfied with quality of the services and also retain them and increase the revenue of the company.
 Maintain daily Kip’s and achieve daily, weekly and monthly targets as assign by the department.
 Contact center.
 Inbound Call Center.
 Answer the Calls and email of Customers and make answer the queries of customer.
 Facilitate the customers in professional manners.
 Follow up customer calls where necessary Resolve escalations of the customers and produce Call reports.
 Manage Average Talk Time.

 plan, prepare and deliver instructional activities that facilitate active learning experiences
 develop schemes of work and lesson plans
 establish and communicate clear objectives for all learning activities
 prepare classroom for class activities
 provide a variety of learning materials and resources for use in educational activities
 identify and select different instructional resources and methods to meet students' varying needs
 instruct and monitor students in the use of learning materials and equipment
use relevant technology to support instruction