概要

About Me & Status







Whatever I touch, improves. A Multi-skilled MBA Professional having 6 years of experience including Customer Support Associate – seeking a better opportunity for further Learning & improvement.






Career Objectives






·         Be successful throughout the career through struggling & facing challenges of Today’s Competitiveness.


·         Work in a prosperous environment with diverse people for optimum learning, practically meeting Job & Organization’s requirements. Providing the Country & Parents with best services to the possible.





项目

Personal Injury Claim (UK Campaign)
"The Role of Social Media Marketing in Business Sales"

工作经历

公司标识
Navigator
Hawk Revenue Group
Feb 2021 - 代表 | Lahore, Pakistan

Answering Hospital inbound Calls and Navigating to the right person. Creating emergent patients admission cases and updating records. Creating a bridge between hospitals and remote doctors.

公司标识
Customer Support Associate
Black Arrows Communication Services
Feb 2017 - Dec 2020 | Lahore, Pakistan

Generating Customer Leads
Forwarding valid customers calls to closers
Skills required for this Job
Listenning & understanding the customer
Responding the customer the right way
Software grip
Being Active & Alert at all times
Continuous Patience
Being Positive & Hopeful
Positive attitude towards the work

公司标识
Intern
cocacola beverages pakistan Ltd.
Oct 2016 - Dec 2016 | Lahore, Pakistan

Reported to Channel Specialist Ali Zahid Khan (NMT-Petro Marts)
✓ Lead “COKE TAMEER Incentive Program”
✓ Engaged 10 CCBPL Territories (Oct – Nov 2016)
✓ Coordinated, Got, Recorded & made Escalation on Timelines
from Sales Team, 3rd Party & Retailers
✓ Updated daily Sales Milestone
✓ Summarized & Filed Targets, MOUs and Display Visits
✓ Identified Problems & Provided Solutions for future
1 Month
(16 Nov – 13
Dec 2016)
Re-Intern: Coca-Cola extended my Internship for one month.
Intern
Sales-Key
Accounts
Reported to Channel Manager Rubab Fahad (NMT-Key Accounts)
✓ Fetching required data
✓ Summarizing the contents & Excel Data
✓ Making & amending slides
✓ Data entry & Organizing
✓ Excel Data Processing & Summarizing
✓ Helping the Seniors speed up 2017 Planning
1.2 Months
(4 Oct – 14
Nov 2016)
Completion of Internship: Got an offer from Mr. Sheeda (refer Pg#1)

学历

Institute of Management Sciences
硕士, , MBA 3.5‎
Marketing
CGPA 3.33/4
2015
University of the Punjab
学士, , Bachelors in Arts‎
English, Economics
2011
Punjab Board of Technical Education
中级/A级, , DAE‎
Electronics
所占比重 70%
2008
Board of Intermediate & Secondary Education
大学入学/0级, 科学, Matric‎
Computer
所占比重 51%
2005

技能

熟练 Aseptic Technique Knowledge
中级  Lead Generation
中级 Call Center Architecture
中级 Call Center Development
中级 Client Dealing
中级 Customer Acquisition Skills
中级 Customer Satisfaction Management
中级 Customer Success
熟练 eBay Account Handling
中级 IT Support Responsibilities
熟练 Listening to Customers
中级 Mass Email Marketing
熟练 Operational Tasks Handling
中级 Oral Communication Skills
中级 Outbound Marketing
熟练 Process Operations Handling
中级 Quick Learner
中级 Relations Management
中级 Sales Communication
中级 Telemarketing
中级 Vehicle Examination
中级 عمليات خدمة العملاء

语言

中级 旁遮普语
中级 乌尔都语
中级 英语

Naeem 联系人

Muhammad Nauman Nauman Malik
Megaplus Pakistan