Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
Develop, implement, and maintain quality assurance protocols
Ensure that operational activities remain on time and within budget
Lead, motivate, and support team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
Partner with cross-functional teams to improve proprietary tools and systems
Resolve customer’s issues and troubleshoot software and hardware problems.
 Help our customers install applications and guide the procedure to operate the machine.
The responsibilities include resolving customer’s issues, getting feedbacks from customers to maintain good relationship and using WhatsApp and email to provide immediate support

Resolve customer’s issues and troubleshoot software and hardware problems.
Help our customers install applications and guide the procedure to operate the machine.
 The responsibilities include resolving customer’s issues, getting feedbacks from customers to maintain good relationship and using WhatsApp and email to providem immediate support

Manage the queries and issues of Existing customers to buy again and spend more than new customers.
Remain up-to-date about Retaining customers to protects our revenue margins and  remain competitive.
Manage our target customers better so our sales team can prospectn and sell more effectively.
 Manage to builds trusted relationships with clients, leading to greater satisfaction

Prepare intraday reports on staff attendance, manage changes to Scheduling to endusure adequate daily resource coverage.
Communicate with management and operations team to ensure compliance with company standards.
Process management request for modification of scheduling events(meeting/Training,etc) provides analytical support for special projects.
Communicates and works with staff Members, management, Human Resources and accounting.
Perform any other related duties as required or assign.

Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and
network configuration.
Ask customers targeted questions to quickly understand the root of the problem.
Track computer system issues through to resolution, within agreed time limits.
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
Provide prompt and accurate feedback to customers.
Refer to internal database or external resources to provide accurate tech solutions.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Prepare accurate and timely reports.
Document technical knowledge in the form of notes and manuals internal teams.

I started my work as a customer support executive for an year now i also worked as a real time analyst. Now I am moving forward to executive level in IT feild, to work as a bridge between client and infrastructure.
I am working with ibex global for almost three years.