概要

Lead, Techsirat service team, both for HW SW activities.
Make effective, Lenovo Standard Repair Processes.
Control, Total Turn-Around-Time (TAT)
Conduct, Technical/operational Training.
Make effective, ESD Control Program.
Field Testing
Product Customization Software Customization
RD on Chinese Mobile Platform(Mediatek, Spreadtrum, Mstar, RDA Coolsand)
Debranding Mobile Phones Via Software
SL3 Unlocking Via Brute Force
Dead Boot Repair (HTC,Samsung,Sony,Qualcom)
Flashing and Unlocking all major mobile brands

工作经历

公司标识
National Service Manager
Tech Sirat Private.ltd
Apr 2014 - 代表 | Karachi, Pakistan

Leads/supervises the after sales service team of Techsirat Technologies.
Ensures availability of required materials, product, parts and supplies to achieve daily repair metrics.
Enforces compliance with test, repair and sample quality inspection and testing procedures of repaired product.
Support Lenovo technical team on field testing/engineer logs generating for the resolution of HW/SW bug in commercial products.
Conduct training on Lenovo CRM LITE, New Products, Technical Bulletins, and Field Failures of Product.
To Control, Total Turn-Around-Time (TAT) and Repair Turn-Around-Time (R-TAT)
Escalation of SAP Portal/claim problem to Lenovo AWSP support team.
To escalate the technical cases, fault, bugs and error in to Lenovo portal.
To make effective, Lenovo Standard Repair Processes.
Manages all aspect of parts inventory from weekly parts ordering, physical inventory, spare parts handling and parts accuracy.
Analyses pending jobs on a daily/weekly/ monthly basis and share the reasons and improvement plan with management.

公司标识
Product cum Service Manager
Megagate FZE
Sep 2011 - Feb 2014 | Karachi, Pakistan

• Research & development on mobile chipset’s, menu management, software platform, software UI, integration the most exciting & innovative features and add-on.

• Oversees all the steps with global suppliers ODM/OEM (CKT, KONKA, HUAQIN, GIONEE, CHINO-E, TONHORN, IPRO...Etc) related to product line and supply chain process including, product portfolio planning, product development schedules and manufacturing, software/hardware customization, timelines, product documentation, packaging and package contents.

• Conceptualize & create potential product to meet nationwide customer requirements and keep the portfolio exciting & ahead of competition at all times. Prepare product cases & presentations for approvals. Build new products road-map. Make product performance reports and follow up of actionable thereafter. Identify end-user needs and demands to explore market expansion for the products.

• Accomplish service related tasks and maintain warranty claims, repair flow processes and ensure implementation of defined standards & policies. Ordering spare parts to supplier and ensure efficient supply to meet service requirement.

公司标识
Senior Software Engineer
Bem Vindo General Trading LLC
Feb 2011 - Aug 2011 | Dubai, United Arab Emirates

Debranding, Unlocking and Activation, of all mobile brands {IPhone, Nokia, Samsung, Sony Ericsson & HTC}

公司标识
Head of Software Department
MOBILE ZONE
Aug 2004 - Jan 2011 | Karachi, Pakistan

• Provide all mobile brands software solution to customer care centers.

• Deliver short trainings to software team on arrival of new versions of cell phones, Service bulletins and software updates.

• Rectify various software faults of cell phones according to their technical solutions and send the reporting summary of faults to the principal.

• Resolves problems by immediate actions and sets priorities to ensure task completion with sales team as well.

学历

University of Karachi
学士, , Bachelors in Commerce‎
Accounting
2011

技能

熟练 Smartphone Product Development

语言

中级 英语
初学者