·         Overseas all the steps with global suppliers ODM/OEM related to product line and supply chain process including, product portfolio planning, product development schedules, software/hardware customization, product documentation, packaging and package contents.
·         Conceptualize & create potential product to meet nationwide customer requirements and keep the portfolio exciting & ahead of competition at all times. Prepare product cases & presentations for approvals. Build new products road-map. Make product performance reports and follow up of actionable thereafter. Identify end-user needs and demands to explore market expansion for the products.

·         Leading the Hardware and Software customization team of VGO TEL.

·         Prepare the product comparisons of VGOTEL mobile phone and competitor products and timely update to management. 

·         Formulate the mobile phone SKD packaging and assembling SOP with ODM.

·         Confirmation of Product CE, safety and MSDS reports.

·         Issuance of IMEI numbers to factory for SKD Shipments.

·         Grip to DIRBS system of PTA for applying the Certification of Compliance (COC) for Mobile Parts and Local Assembled Mobile Phone and issuance of IMEI for SKD shipments.

·         Ordering the after service & SKD spare parts to supplier and ensure efficient supply to meet service requirement.

·         Broadcast the price list, Product banners, posters along with specification on what’s App group of VGOTEL to keep updated to our respected dealers & retailers.

·         Maintain the complete IMEI Data Base of VGO TEL mobile phones shipment wise/ model wise.

Leads/supervises the after sales service team of Techsirat Technologies.
Ensures availability of required materials, product, parts and supplies to achieve daily repair metrics.
Enforces compliance with test, repair and sample quality inspection and testing procedures of repaired product.
Support Lenovo technical team on field testing/engineer logs generating for the resolution of HW/SW bug in commercial products.
Conduct training on Lenovo CRM LITE, New Products, Technical Bulletins, and Field Failures of Product.
To Control, Total Turn-Around-Time (TAT) and Repair Turn-Around-Time (R-TAT)
Escalation of SAP Portal/claim problem to Lenovo AWSP support team.
To escalate the technical cases, fault, bugs and error in to Lenovo portal.
To make effective, Lenovo Standard Repair Processes.
Manages all aspect of parts inventory from weekly parts ordering, physical inventory, spare parts handling and parts accuracy.
Analyses pending jobs on a daily/weekly/ monthly basis and share the reasons and improvement plan with management.

• Research & development on mobile chipset’s, menu management, software platform, software UI, integration the most exciting & innovative features and add-on.

• Oversees all the steps with global suppliers ODM/OEM (CKT, KONKA, HUAQIN, GIONEE, CHINO-E, TONHORN, IPRO...Etc) related to product line and supply chain process including, product portfolio planning, product development schedules and manufacturing, software/hardware customization, timelines, product documentation, packaging and package contents.

• Conceptualize & create potential product to meet nationwide customer requirements and keep the portfolio exciting & ahead of competition at all times. Prepare product cases & presentations for approvals. Build new products road-map. Make product performance reports and follow up of actionable thereafter. Identify end-user needs and demands to explore market expansion for the products.

• Accomplish service related tasks and maintain warranty claims, repair flow processes and ensure implementation of defined standards & policies. Ordering spare parts to supplier and ensure efficient supply to meet service requirement.

Debranding, Unlocking and Activation, of all mobile brands {IPhone, Nokia, Samsung, Sony Ericsson & HTC}

• Provide all mobile brands software solution to customer care centers.

• Deliver short trainings to software team on arrival of new versions of cell phones, Service bulletins and software updates.

• Rectify various software faults of cell phones according to their technical solutions and send the reporting summary of faults to the principal.

• Resolves problems by immediate actions and sets priorities to ensure task completion with sales team as well.