概要

Result oriented professional with 8 year's experience in Business Development and Customer care .Having Specific expertise in start of S&D operations, strategy deployment, direction setting, action planning and communication management. Fully committed to providing the highest possible standards of customer service to business stake holders and support. Strong customer service mind-set, compliance focused, with ability to handle a high volume of work. Proven track records for diagnosing complex problems and delivering effective solutions.

工作经历

公司标识
Key Account Manager
MULTINET PAKISTAN PRIVATE LIMITED
Dec 2016 - 代表 | Multan, Pakistan

Develop and maintain potential customer database by filtering market through sales funnel concept.
- Make sales forecast and set tactics to achieve sales goals
- Prepare different IT based solutions as per organizational requirements
o Connectivity: Internet, VPN (L2/L3)
o Data Centers / Co-locations
o Sip based Telephony Solutions
o Managed Services: Routers / Switches, SLAs, Smart-nets, Licensing etc.
- Figure out the prices by keeping the margins and profitability and target prices of the customers
- Qualify leads by Leads Management
- Prepare sales action plans and schedules
- Make sales calls to new and existing clients
- Conduct meetings with potential clients.
- Develop and make presentations of company products and services to current and potential clients
- Provide orientation through presentation regarding services / product.
- Negotiation with clients
- Present sales contracts
- Retain the existing client by building strong interpersonal relationships and fetch new business opportunities

公司标识
Key Account Manager
Wateen Telecom Limited
Mar 2015 - Dec 2016 | Multan, Pakistan

Responsible to manage entire SME-SOHO and Consumer GPON Sales of (Multan, Sahiwal, Okara )
Responsible to escalate QOS issues with Operation & Services department
Responsible for analyzing results of operations for substantial gains & more efficient utilization of resources
Responsible to Provide management and oversight of Sales team, providing them direction and feedback to ensure they successfully achieve their goals and career objectives.
Responsible to provide planning, analytical, competitive intelligence gathering, forecasting and goal-setting support to Sales team.
Responsible to provide planning, analytical, competitive intelligence gathering, forecasting and goal-setting support to Backend team.

公司标识
Coordinator Sales, Distribution and Planning
Wateen Telecom Limited
Apr 2012 - Mar 2015 | Multan, Pakistan

Responsible for planning/implementing Sales Operations in Multan Region in order to achieve the desired targets
regarding direct/in-direct sales in the Region.
Managing In-House sales/Customer Services and IT operations at Franchises
Managed all activities in both direct and In-direct sales channels.
Design and implementation of procedures for maintenance of franchise standards
Handling franchise queries & ensuring franchises operate in a smooth manner.
Maintaining Franchise and Retailers agreements.
Coordinating with different departments on inventory, stock, documentation and Back end issues (SDS, SMT, and CMT) to ensure smooth sales operations.
To gather Market Intelligence information on regular basis.
To ensure implementation of company policies and other KPIs (CRM Entries, Daily Cash deposit, File Submission)
Number management for direct/indirect sales.
Handling and planning of marketing activities i.e distribution plan of Marketing collateral, Sponsorship arrangements of different events in the Region.
To support hiring process, conducting the training/counseling sessions, and perpetual evaluation of Franchise Staff (Sales, Customer Services, Finance and IT operations).
Development of retail network in order to maintain the visibility, availability.
Monitoring of WIN Back and High Flag Activities in the Region
Achievements.
Development of Retail market in 5 major cities of Multan Region with 350 Retailers of WAMIX just in 8 months.

Preparation of Franchise Operational and CRM (Wateen Software) Manuals, includes all operations at Franchise i.e. Customer Services, Sales, Finance and IT operations.

公司标识
Executive Affinity And Distribution Multan Region
Wateen Telecom Limited
Oct 2009 - Apr 2012 | Multan, Pakistan

To meet the monthly assigned regional WiMax Broadband sales, Wateen scratch cards, load and GPON sales target.
• To manage & monitor the sales promotions execution for productivity.
• To plan and implement the sales and distribution strategies in the region.
• To manage the operations & network developments of direct & indirect sales channels (franchises/dealers/retailers.
• To manage & ensure the best practices & standards of customers services for walk-in clients at Wateen Business Centers & Franchises.
• To conduct the regular market visits to analyze the market trend, competition analysis, market intelligence and business partners growth.
• To plan for the required resources & HR for the allocated targets.

公司标识
Customer Service Executive
WateenTelecom
Apr 2008 - Aug 2009 | Multan, Pakistan

学历

University of Lahore
学士, , BCOM‎
2008

技能

熟练 Able to effectively communicate with goo
熟练 Also able to handle IT network’s and Sof
熟练 Expertise in Sale and Distribution and C
熟练 Highly Proficient in Computer specially
熟练 Self-motivated and adaptable to work wit
熟练 Strategic knowledge of Market Research a

语言

熟练 英语
熟练 乌尔都语