 Global Customer Care (May 2017 to Date)

 Assistant Care Center Manager (Samsung & Huawei)

• Technically Support GCC Samsung ASC’s till 30th December 2018.
• Lead team to ensure the quality of work & maintain 1 Hour service.
• Also, doing engineering activities for Huawei & Samsung along with it. (Samsung till December 2018.)
• Independently manage the care Centre operations.
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
• Perform daily tasks in accordance with business ethics and guidelines of the organization.
• Monitoring the progress of the staff and the branch.
• To effectively manage & implement processes to ensure state-of-the-art customer service offered and sustained.
• Supervision of the Teams (Front End, Technical, inventory & logistic).
• Develop and motivate Customer Care, Technical & Logistics team ensuring customer demands are met or excelled expectations.
• Monitor and control to ensure repair backlogs are managed by utilizing technical work force effectively.
• To monitor & control all the SOP’s, Service Bulletins and guidelines from principals are
adhered by technical team.

 Global Customer Care (November, 2012 to April 2017)

 Engineer (Mobile Repair)

• Level 0 to 2 repairing of Nokia, Microsoft, Samsung & Huawei mobiles under the given TAT
• Nokia, Samsung & Huawei authorized mobile repair engineer (level 0 to 2)
• Responsible to keep the record of engineering activities (Consumption of parts & MRC)
• Responsible for logistics dealings

 Engineer (Mobile repairing L0 to 3)

• Engineer (Level 0 to 3 repairing of Nokia, Microsoft, Samsung & Huawei mobiles under the given TAT)
• Nokia( Level 0 to 2 only for Nokia), Samsung & Huawei authorized mobile repairing engineer (level 0 to 3)
• Responsible to keep the record of engineering activities (Consumption of parts & MRC)
• Responsible for logistics dealings.