Accomplished and goal-oriented professional with a Bachelor of Business Administration from the National University of Computer & Emerging Sciences (FAST-NU). Bringing broad experience in customer relations, retail management, and business development across various sectors. Skilled in cultivating and sustaining strong client relationships, overseeing daily operations, and devising strategies to enhance profitability. Demonstrated ability to analyze market trends and client feedback to drive continuous improvement. Equipped with excellent communication, project management, and analytical skills, with a strong passion for the automotive industry.
Build and maintain strong relationships with client’s
Acted as the main point of contact between the client and internal teams across different departments.
Worked alongside advisors to promptly address and resolve client complaints and concerns.
Analyzed client feedback to identify areas for improvement and worked with the team to implement needed changes.
Analyzed market trends and client behaviors to assist advisors in gaining a better understanding of their target audience.
Ensure healthy & professional relationship with the client on behalf of company
Overseeing day-to-day operations of the retail site
Managing staff schedule and optimizing workflow to maximize efficiency
Implementing strategies to increase revenue and profitability
Training and developing staff to provide excellent customer service
Monitoring and maintaining optimal inventory level
Proactively identify and contact potential customers, presenting them with relevant products or services.
Follow up on leads generated by marketing or through other channels to close deals.
Maintain relationships with existing clients to ensure repeat business and referrals.
Achieve or exceed sales quotas and revenue goals set by the company.
Conducting business reviews to ensure clients are satisfied with their products and services