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概要
To work in a well-reputed organization that enhances my abilities to grow professionally and personally while serving the organization and provides challenging and research oriented work, to keep up with the growing technological advancement.
项目
工作经历
Associate Manager Service Quality
Service Quality -
Monthly MISs included:
Internal Ticketing Portal TAT Monitoring Report and their analysis and share with the upper management.
Branches Counter Readiness TAT Monitoring Report and their analysis and share with the upper management.
Branches Start of Day and End of Day TAT Monitoring Report and their analysis and share with the upper management.
Complaint Management TAT Monitoring Report and their analysis and share with the upper management.
Service Request Volume MIS and share with the upper management.
Selected Service Request TAT Monitoring Report and their analysis and share with the upper management.
Branch Open and Close with assigned branch IP MIS and their analysis and share with the upper management.
Complaint Management:
To assessment inbound/ outbound calls for providing feedback to Team Leaders and senior staff (written and verbal).
Work collectively with other team members to achieve goals.
To write weekly reports and share with Manager CS&QA.
Resolve customer complaint in minimum TATs.
Resolve customer complaints in according to the SBP guidelines.
Prepare complaints records in according to the SBP guidelines and Audit.
Respond customer complaints through verbal, written/letter, email and Fax.
Assist to the Manager CS&QA in daily operational activities.
Complaint Officer
To assess inbound/ outbound calls for providing feedback to TL and senior staff (written and verbal).
Work collectively with other team members to achieve goals.
To write weekly reports and share with Manager CS&QA.
Resolve customer complaint in minimum TATs.
Resolve customer complaints in according to the SBP guidelines.
Prepare complaints records in according to the SBP guidelines and Audit.
Respond customer complaints through verbal, written/letter, email and Fax.
Assist to the Manager CS&QA in daily operational activities.
Other duties may be assigned to meet department needs.
Computer Operator (Part Time)
Annually Collect School Census Data from School Supervisors.
Insert / Update School Census Data into MS Access (Database).
Making Queries (as per requirement) in MS Access to get an appropriate data.
