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概要
A competent IT support professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working in the front-line helping clients and colleagues resolve complex technical IT issues. Possessing excellent client-facing skills, natural problem solving and analytical skills and ability to contribute to the development of best practice, procedures and policies within a company.
Currently looking for a suitable IT position with an ambitious company or organization
项目
工作经历
IT Officer
ü Responsible for diagnosing & resolving hardware problems.
ü Support 100 Users across the company
ü Knowledge of ISSABEL server
ü Troubleshooting and Configuration of RUCKUS AP Devices
ü Resolve all issues related to IP Phones Grand Stream/CISCO
ü Knowledge of SOPHOS Endpoint Protection
ü Control Traffic In SOPHOS XG Firewall V18 Web Filtering, Mobile Applications Control, SSL VPN,
ü Load Balancing & Auto Failover
ü Working within a TCP/IP network environment, including DHCP, DNS and Ethernet Provide help desk support across the company.
ü Communicating with vendors for IT equipment’s purchasing
PROJECTS
✓ Deployment OSTicket System.
✓ Purchase Windows 10 OLP License for 35 Users.
✓ Install & Configure Update ISSABEL Server on Management demand.
IT Officer
Responsible for diagnosing & resolving hardware, software & end-users’ problems.
Acting as the first point of contact for all IT & technical queries.
Developing the infrastructure and systems to meet the company needs.
Working within a TCP/IP network environment, including DHCP, DNS and Ethernet Provide help desk support across the company.
Configuring and managing backup & restore procedures.
Maintaining a wide range of computer hardware and software programs.
Configuring Email (Outlook) Accounts
Deploying new hardware, server backups & evaluating new software & security risks.
IT Documentation and Dealing with Vendors
Maintain servers such as File Servers, VoIP Server or Camera Servers In-depth knowledge of Microsoft Windows client operating systems, XP, Vista /
Windows & Microsoft Office up to Office 2007
Support 140 Branches on Call
Knowledge Of MikroTik Router
Knowladge Of NVR
