Working for a Cardiac facility in Florida and managing a team of people as Team Lead.Maintained, organized, and updated patient EHR software.Established and drafted procedures for phone call handling during weekly PSR team meetings. Respond to over 40 calls with scheduling requests daily.Working and using ECW.Policies, procedures, and services knowledgeAnswering phone calls, Patient schedulingKnowledge of working as a Medical Record Custodian following all HIPPA rules.

Working as a customer support executive in the inbound USA based campaign of Western Union.

Manking outbound calls to prospective clients who in need of online IT training in IT field.
After finding the relevant person arranging over the phone a small demo with regards to our service and courses being offered by our company and selling them our services.

USA outbound campaign MIPS ,macra and pqrs

Worked as claim handler in the said organization. The job was to handle UK clients with regards to personal injury claims. Inbound and outbound contact center. Updating client with progress on their claim.hand on experience of handling UK clients.

Worked with in the capacity of Tele sales representative . Inbound/Outbound call center to promote and upsell Umrah & Hajj packages to people residing in UK & USA.

 By the year end in 2010 December became CSE( Customer Service & Sales Executive) from CSO( Customer Service & Sales Officer) officer level to executive level on performance base and various assignments assigned by the line manager.

(25th December 2010 – 24th August 2013)

Task Performed During Services:

 To Mange the Floor In Absence of The Immediate Line Manger nominated person by the AM( Assistant Manger of the department).

 To deal with highly profile customer and to stop the churn out flow as well.

 Providing services and up selling handsets, data stick, various postpaid package to corporate customers.

 Keeping track of inventory and make sure all the desired products which been offered for selling and can generate revenue for the company be available in stock at all times.

 To dispatch daily counter closing cash and to make sure the said task is done without discrepancies and do tally with the finance department without any discrepancies.

 Opening and Closing of Sales & Service distribution department with smooth operational.

 Achieving Assigned sales target set by the company for each employee and motivating the people to achieve the desired target by sharing various thoughts ideas and working as a team player.

 Joined Telenor Pakistan in year 2006 as a CRO (Customer Relations Officer) worked within in the capacity of officer for one and a half year and dealt as an inbound call center officer providing assistance and guidance to the customers over the phone and also promoting various VAS(Value Added Services) details to the customers as per queries and use to upsell GPRS,SMS,MO Calls and various bundles package option to clients over the phone by using and checking the history of customer from system.
(24th December 2006- 24h March 2007)

 Then after successful completion of probation period became a permanent employee of the company and became eligible due to providing excellent customers Service and guidance to the customers over the phone and was rated as best CRO keeping in view the SOP of the company which were strictly followed and for providing service including upto date information to customers over the phone.

(24th March 2007- 24th June 2008 )

 After Joining front end the department of customer services and sales distribution was nominated as postpaid champion within a span of 6 months from joining date at the sales & service distribution department and was nominated by the immediate Line Manager to deal with highly profiled customers due to upselling skills, Excellent problem solving skills and was also given the designation of Postpaid Champion .In the meanwhile as assigned with such extra responsibility I used to keep track of issues faced by customers unless the desired issues been sorted out and if not solved I used to keep a track of issues faced by them and trying to sort them ASAP. In meanwhile kept updating them personally over the phone/emails regarding their issues resolution progress on day to day basis.

(25th December 2009 – 25th December 2010)

 Due to excellent performance keeping in view the record and holding customer queries and sorting the issues and problems faced by them and up selling qualities was transferred from backend to front end department of the company and joined telenor Sales and Service distribution department in the year 2008 as a CSR
( Customer Services Representative).
(24th June 2008 – 25th December 2009)