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概要
Proven customer support experience or experience as a client service representative and floor Manager, Track record of over-achieving quota of pre-defined targets, Strong phone contact handling skills and active listener, Familiarity with Customer Relation Management (CRM) systems and practices, Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
工作经历
Floor Manager
1.) Delegating tasks
2.) Monitoring the team’s performance
3.) Assisting the team by performing the tasks with them
4.) Helping with training and development
5.) Completing paperwork
6.) Handling complaints (from both staff and customers)
7.) Helping to hire new staff
8.) Reporting to senior management / personnel when required
Customer Care Executive
1.) Manage large amounts of incoming calls
2.) Generate sales leads
3.) Identify and assess customers’ needs to achieve satisfaction
4.) Build sustainable relationships and trust with customer accounts through open and interactive communication
5.) Provide accurate, valid and complete information by using the right methods/tools
6.) Meet personal/customer service team sales targets and call handling quotas
7.) Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
9.) Follow communication procedures, guidelines and policies
10.) Take the extra mile to engage customers
Customer Care Executive
1.) Manage large amounts of incoming calls
2.) Generate sales leads
3.) Identify and assess customers’ needs to achieve satisfaction
4.) Build sustainable relationships and trust with customer accounts through open and interactive communication
5.) Provide accurate, valid and complete information by using the right methods/tools
6.) Meet personal/customer service team sales targets and call handling quotas
7.) Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
9.) Follow communication procedures, guidelines and policies
10.) Take the extra mile to engage customers