Lead and manage a team of branch operations staff to provide effective operational, sales and compliance support in the control functions of the branchProvide quality customer services through accurate and efficient counter transactions.Disseminate information and changes in process to staff as necessary.Perform all required checker functions and day 2 checks.Ensure implementing timely corrective action if internal audit or branch oversight function reviews.Meet the financial services need of customer by identifying opportunities and referring them to appropriate bank colleague.Ensure escalation and resolution of client complaints including engagement with the customer advocacy unit by managing troubleshooting and inquiries, interdepartmental and interbank queries as its relate to the customer.Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with Bank Al-falah or regulatory standards and policies. Provide training & coaching to the frontline staff on the compliance and operation related areas to ensure they work in accordance with the established procedures & policies.Coach the services team through providing constructive feedback, guidance and support.Keep product, banking operations and legal compliance knowledge up to date.Keep up to date with bank systems and technology.

Provide customer services through accurate and efficient counter transactionsSupervision of all types of debit and credit transactionManage Cash Vault (as per SBP Requirement)Disseminate information and changes in process to staff as necessaryMeet the financial services need of customer by identifying opportunities and referring them to appropriate bank colleagueKeep product, banking operations and legal compliance knowledge up to dateKeep up to date with bank systems and technology

Responsible For The Smooth Running of the Day-to-Day Office Operations of the Branch,
Ensure Consistency in Branch Operations as Per Banks Policies,Procedures & Regulatory Requirements,
To Improve Cost Efficiency By Reviewing And Monitoring Branch Expenses And Other Operational Cost,
To Maintain Close Relationship with Customers,
Manage Customer Traffic within the Branch to Ensure Key Service Standards are Met,
Handle and Resolve Customers Complaints and Problems,
Ensure Smooth Processing of Transactions and Their Reporting,
Satisfactory Audit Results and Excellent Internal Control,
Identify The Customer Need And Achieve Satisfaction,
Account Opening & Closing,
KYC Updation / Bio-Verification,
Account Screening in UNSC / OFAC List,
Customer Risk Profiling , EDD,
Maintains Customer Record by Updating Account,
Freeze And De-Freeze of Account,
Allow Third Party Mandate to Operate Account,
Scrutiny & Marking of Filer,Non Filer Customer ,
NTN Verification Through FBR,
Hilal , Debit (ATM) Card Processing,
Zero Balance Customers,
Dormant Activation & Pre-Dormant Intimations,
Mobile,Internet & E-Banking,
Issuance of WHT / Account Maintenance Certificate,
Manage & Response of Incoming & Outgoing Calls,
EOBI Pension Card Issuance & Processing,
Anti Money Laundering And CBC,
Issuance & Maturity of Term Deposit Reciept (TDR) , Monthly Balancing
Issuance , Payment & Cancellation of Call Deposit Reciept (CDR), Monthly Balancing
Issuance , Payment & Cancellation Pay orders & Pay Slips
Issuance , Payment & Cancellation Demand drafts (DD)
Issuance , Reminders , Balancing & Destroy of Cheque Books
Customer Services, Balance Inquiry, Account Statement & Customer Queries
Real Time Gross Settlement (RTGS)
Payment of Staff Salaries of Companies
Payment of Credit Cards
Online Banking / Transfers of Funds
Inward ,Outward,Online , Same day Clearing
Outward Bills for Collection (OBC) & Intercity Clearing
Stop Payment of Cheques

Third Party contract of Bank Alfalah Ltd.