概要

Enthusiastic customer service professional with 6 years’ extensive and diverse experience in the field. Highly skilled in contacting with clients & business partners by using inbound, outbound and nonvoice platforms. Securing a career in administration tasks, revenue management in a reputed organization, which appreciates the hardworking and professional approach in order to utilize my knowledge, skills & expertise for the organization growth objectives and develop my professional career in the related field.

项目

Teamlead
Senior Reliability Officer
Email Support Executive
Customer Support Representative
Customer Support Officer

工作经历

公司标识
Senior Reliability Officer
Abacus Consulting
Apr 2018 - 代表 | Lahore, Pakistan

I’m working with reliability team for monitoring and handling the live rides of Careem. Cordinating with clients and business partners for daily operational work smoothly.

公司标识
Email Support Executive
Abacus Consulting
Mar 2017 - Apr 2018 | Lahore, Pakistan

I have worked on a project of Careem with an Email correspondence team as an email support executive in Abacus Consulting company.

公司标识
Customer Support Representative
Abacus Consulting
Dec 2014 - Mar 2017 | Lahore, Pakistan

I was worked on Telenor Postpaid Project as a customer sppourt executive on 345 (inbound calls skills) with thirdy party company of Abacus Consulting the Pakistan’s number 1st ISMS policy certified Company.

公司标识
Customer Services Representative
CMPak Pvt Ltd (Zong)
Feb 2013 - Apr 2014 | Lahore, Pakistan

I have worked with well reputed company of Zong CM-PAK as a customer support officer at 310 (inbound calls) and 789 (indound calls for sim activation) skills

学历

University of the Punjab
学士, , Bachelors in Arts‎
English Language
2014

技能

初学者 Admissions Counseling
中级 Agile Environment
中级 Analytical Skills
初学者 B2C Marketing
中级 Challenging Environment
熟练 Clienmt Dealing
熟练 Collaborative and Problem Solving
熟练 Conservation Awareness
熟练 Customer Analysis
熟练 Customer Service Skills
熟练 Excellence Standard
熟练 Excellent English skills
熟练 Grace Under Pressure
熟练 Helping approach
中级 Majoon Making
初学者 Micorost Excel
中级 Micorost Word
中级 MS Powerpoint
中级 Official Assignments
中级 People Management
熟练 Quality Oriented
熟练 Sound Communication Skills
中级 Team Motivation
熟练 الالتزام بخدمة العملاء
熟练 رعاية العميل

语言

初学者 英语
熟练 乌尔都语

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