概要

Enthusiastic customer service professional with 6 years’ extensive and diverse experience in the field. Highly skilled in contacting with clients & business partners by using inbound, outbound and nonvoice platforms. Securing a career in administration tasks, revenue management in a reputed organization, which appreciates the hardworking and professional approach in order to utilize my knowledge, skills & expertise for the organization growth objectives and develop my professional career in the related field.

项目

Senior Reliability Officer
Email Support Executive
Customer Support Representative
Customer Support Officer

工作经历

公司标识
Senior Reliability Officer
Abacus Consulting
Apr 2018 - 代表 | Lahore, Pakistan

I’m working with reliability team for monitoring and handling the live rides of Careem. Cordinating with clients and business partners for daily operational work smoothly.

公司标识
Email Support Executive
Abacus Consulting
Mar 2017 - Apr 2018 | Lahore, Pakistan

I have worked on a project of Careem with an Email correspondence team as an email support executive in Abacus Consulting company.

公司标识
Customer Support Representative
Abacus Consulting
Dec 2014 - Mar 2017 | Lahore, Pakistan

I was worked on Telenor Postpaid Project as a customer sppourt executive on 345 (inbound calls skills) with thirdy party company of Abacus Consulting the Pakistan’s number 1st ISMS policy certified Company.

公司标识
Customer Services Representative
CMPak Pvt Ltd (Zong)
Feb 2013 - Apr 2014 | Lahore, Pakistan

I have worked with well reputed company of Zong CM-PAK as a customer support officer at 310 (inbound calls) and 789 (indound calls for sim activation) skills

学历

University of the Punjab
学士, , Bachelors in Arts‎
English Language
2014

技能

2 年 Agile Environment
2 年 Challenging Environment
4 年 Collaborative Problem Solving
4 年 Commitment to Customer Service
3 年 Communication
4 年 Customer Analysis
4 年 Customer Care
3 年 Customer Service Excellence standard
5+ 年 Customer Service Skills
5+ 年 Excellent English skills
3 年 Grace Under Pressure
4 年 Helping approach
2 年 Microsoft Excel
4 年 Microsoft Word
1 yearPeople Management
5+ 年 Quality Oriented
3 年 Self-motivated Team Player/builder
1 yearTeam Motivation

语言

初学者 英语
熟练 乌尔都语

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