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概要
Presently, I am working in Bank Assistant Officer in Account Services Unit of JS BANK LIMITED has responsible for delivery of whole process of all types of accounts, amendments etc.
Prior, Over 6 years as Assistant Manager, Operations of STANDARD CHARTERED BANK LIMITED involved in preparing and implemented improved risk-management, selective business growth and focused / targeted product development in different departments at trade finance, corporate banking, commercial banking and overall bank management experience in Pakistan.
Earlier, Clearing Operational Officer in UNION BANK LIMITED for one year then involved in the set-up of the bank through amalgamation into the Standard Chartered Bank Limited
Past, Credit Cards Officer with over 6 months of Cards Operations in Standard Chartered Bank
项目
工作经历
ASSISTANT MANAGER
Senior Account Opening Officer Jan 2015 to Present
Responsibilities are
• Look after the customer complaints and forward them to the concerned quarter for comments/clarification after highlighting discrepancies. Look after scrutiny and all the processing work of Micro banking L2 and L3 and make agent live.
• Close following-up with concerned quarters for immediate resolution of customer issues.
• Resolve customer queries and timely respond them in accordance with the policy guidelines.
• Complete the verification process of new customers and as per policy guidelines.
• Ensure that all KYC forms are completed before processing of new accounts without any error.
• Maintain MIS reports of major issues, record details of action taken and update FAQs related to product information.
• Deal all customers complaints and do appropriate updating related to branchless banking.
• Processing of investigations finding and deciding issues with the approval of competent authority.
• Intimate the decision taken to the parties of complaint through correspondence.
• Arrange and coordinate meetings with concern departments to discuss the issues/problems.
• Assign company and transactional rights to certain agents after approval.
Assistant Manager Operations
Assistant Manager, Operations Jan 2008 to Jul 2012
Responsibilities are
• Responsible for operations and technology for providing core banking services to the whole sale and consumer groups front-end staff of Bank. Controlling corporate financial planning;
• Ensuring team work, discipline, code of conduct and punctuality for own self and the team. Act as mentor and take full ownership of the entire team for the development.
• Handling branch queries regarding new accounts opening, E-statements, ECSVS, closures.
• Responsible for coordinating with business and business compliance
• Scrutinizing, Inputting, Authorizing and resolving discrepancies of Account Opening Forms
• Opening the Dispatched Account Opening Forms and Amendments received from Branches
• Resolving the queries of branches of amendments and account opening forms on T24 system
• All mails of Account opening form documents are attached on Rosetta software to ASU.
• Generating, Printing, Sorting, scanning and dispatching the Thank you Letters, Closures & Change of Address to customers
• Effectively and efficiently manage Service center operations in assigned region. Also ensure adherence of Service Standards.
Trade Officer, Operations
Wealth Officer, Operations
Clearing Officer Operations
