UNILEVER PAKISTAN – SUPPLY CHAIN (IBEX GLOBAL) Executive Officer - Supply Chain Responsibilities  Procurement of Packaging material.  Processing Purchase orders.  Taking follow up with suppliers.  Maintaining records of PRs.  Updating Revised Rates  Co-ordinate with Client’s POCs according to their queries through mails and telephone  Sort and track different types of customers/distribution’s claims.  Make different types of reports according to client’s requirement.  Return the invalid claims to their respective regions.  Working on SAP for generation of reports, memos and billing of claims of Unilever distribution.  Archiving of mails in Outlook and archiving of claims after billing process.  To support team operations for smooth service delivery to the client with reference to claims checking timeline.

Relationship Manager (OG-III)
 Take part in portfolio Management (CASA: TDR)
 Working for the relationship with existing and new clients
 Actively take part in account opening procedures.
 Actively take part in Banc assurance.
 Actively take part in managing floor and market storming activities.
 Responsible for CDD
 Managing attrition reports, end of the day reports, daily deposit reports, High transaction reports and daily tracker.

 Actively take part in portfolio Management (CASA: T.D)
 Actively take part in relationship with existing and new clients
 Actively take part in account opening procedures.
 Actively take part in Banca assurance.
 Actively take part in managing floor and market storming activities.
 Responsible for AML/KYC
 Managing attrition reports, end of the day reports, daily deposit reports, High transaction reports and daily tracker.

 Providing On-line cash approvals to all Visa / Master acquiring banks.
 Providing On-line retails approvals to all Citibank merchants all over Pakistan.
 Maintaining daily and monthly OLA MIS.
 Providing support to supervisors in reviewing daily reports.
 Maintaining all stationary records for the OLA department.
 Monitoring credit card activity on daily basis to detect frauds and raise disputes to Investigation department.
 Reviewing POC and Block code analysis on blocked accounts.
 Updating fraud database to highlight the suspicious merchants.
 Monitoring M2S2 (On-line Merchant monitoring & supervision system)

 Dealt with customer’s queries regarding:-
- Credit Cards
- Running Finance
- Auto Finance
- Mortgages
- Personal Loans
- Net Banking
- Atm Debit/Visa Card
- Branch Banking
- Bank Account
- Remittances
 Assist Team Manager in dealing with team issues
 Maintenance on customer’s account as per their instructions.
 Providing timely resolution to customer’s complaints.
 Troubleshooting and assistance to irate customers.
 Coordination and interaction with other units of the bank to resolve queries of customers.
 Meeting departmental and personal goals.
 Cross selling.

 Prepare import documents regarding customs.
 Issue delivery order to consignees.
 Handle claims in bulk cargo (liquid cargo).
 Handle payroll of company employees