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概要
To apply the knowledge I have gained during my studies and become equipped with modern
tools and techniques related to my profession.To work in an environment in which my abilities
are used to the knowledge can be shared amongst every level of organization.
项目
工作经历
Regional IT Engineer & Analyst
* Provide technical support.
* Analyze and troubleshoot software and hardware issues.
* Quality assurance.
* Testing of new Hardware (Local servers & Android Applications).
* Database Creation (SQL).
* Manage Live and Local servers.
* Training & Deployment.
Regional Helpdesk Incharge
* Provide technical support.
* Analyze and troubleshoot software and hardware issues.
* Quality assurance.
* Testing of new Hardware (Local servers & Android Applications).
* Database Creation (SQL).
* Manage Live and Local servers.
* Training & Deployment.
Sr. Helpdesk Officer
Helpdesk Officer
* Efficient functioning of SnD Operations
* I have implemented the SnD in different areas like Chiniot, Sangla Hill, etc.
* Custodian of sales data (Primary –Secondary sales & end Stocks) and
responsible of various analysis for business meetings & strategic decisions .
* Serving as the first point of contact for customers seeking technical assistance
over the phone or email
* Performing remote troubleshooting through diagnostic techniques and
pertinent questions
* Determining the best solution based on the issue and details provided by customers
* Walk the customer through the problem-solving process
* Direct unresolved issues to the next level of support personnel
* Provide accurate information on IT products or services
* Record events and problems and their resolution in logs
* Follow-up and update customer status and information
* Pass on any feedback by customers to the appropriate internal team
* Identify and suggest possible improvements on procedures Requirements
