Daily interaction with the students, responding to their queries in person and via Email.
Dealing and communicating with various departments within the University.
Counsel students regarding procedures and policies being followed at Financial Aid Office.
Assist students with the essential paperwork required.
Provide students with financing options, payment plans and estimates.
Review student files to ensure the completion of documents and accurate funding.
Monitor student financial aid plan and assist with necessary changes and updates.
Conduct interviews of parents and students to establish their financial need.
Conduct Financial Aid Committee meetings to process the decisions for the new applications.
Present the processed financial aid applications in the Financial Aid Committee.
Review and assess for the satisfactory academic performance purposes of the financial aid recipients.
Conduct exit interviews for graduate students, address remaining balances before graduation.
Handling different external and internal scholarship programs; and
Supervise the work compensation policy being followed and update with the essential changes require

• Worked under the project of Punjab Public Management Reform Program (PPMRP).
• Manage & control different campaigns under PPMRP & their helplines e.g. Oversees Pakistani commission, local government & community development, Facilitation Center, E stamping, Agriculture etc.
• Coordination with stakeholders
• Technical Support and troubleshooting.
• Training sessions on different programs.
• Data entry/Random data compiling.
• Smart monitoring.
• Coordination in recruitment by making phone calls.
• To compile the leaves record data of all employees.
• Keeping a log of daily attendance reports.

Initial recruitment which includes telephonic interviewing, job interviewing, regular communication with candidates and managers.
Maintain orderly, confidential filing system includes employee leave, attendance and salary records from sites.
Documentation, distribution of rewards & payroll system of employees.
Updating Job Descriptions
Coordinate HR letters, appointment, confirmation, increment, promotion letters and final settlement of employees from different sites.
Compensation & Benefits of employees, official mobile connection and fuel processing.
Look after the Administrative Task & reporting to Administration Manager.

Inbound & Outbound Customer Services & Investigation & Resolution Officer:• Confer with customers on daily bases in order to provide information regarding product & services with quality services.• Arrange Callbacks to welcome and market new products to customers.• To keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as relevant actions taken.
• To investigate customer’s gprs usage issues & give them necessary resolutions.
• Streamlining the core processes of IRU.
• Verification of complaints registered via different channels Call Centers, Franchises etc.
• Coordination with relevant departments (QA/IT/OPS/Communication Unit/Business Centers) for resolutions.
• Ensure resolution in specified Turnaround time.
• Provide suggestions & automation of team processes.
• Preparation of different Reports.
• Coordination with internal departments for process improvement.
• Investigate customer’s GPRS usage issues & give them necessary resolutions

• To help in advertisements posting for new employees in newspapers, internet, recruiting agencies.
• To coordinate employment services agencies/ head hunters for hiring.
• To help in all record keeping with regards to employees payroll, leaves, medical etc.
• To help on making the training schedules as required.
• To coordinate the hiring, training, monitoring and firing of staff.
• To coordinate performance evaluation, appraisals