概要

Dear Hiring Manager,


I am an accomplished administrative professional with a Master of Business Administration MBA in Marketing. Also, get an award of fast food restaurant management diploma from the skills development council govt of Pakistan.


My accomplishments and qualifications are further detailed in my CV. I have provided high-level support in a variety of industries and across multiple functional areas.


I love exploring new markets, networking & connecting with people. In exchange, I offer exceptional attention to detail, highly developed communication skills, and a talent for managing complex projects with a demonstrated ability to priorities and multitask.


I welcome the opportunity to meet with you and discuss the value that I can bring to your organization.


Kind Regards,


Munawar Hussain Shah


MBA Marketing


工作经历

公司标识
Property consultant
Self Employed
Sep 2020 - 代表 | Bahawalpur, Pakistan

Connecting people to property for buy sell rent lease in Bahawalpur and other areas of Pakistan and abroad.
I hope to have the opportunity to assist you and your friends and family if you refer me as a property consultant. My aim is to guide people with honesty.

公司标识
Master Trainer - Marketing & Training Officer - MTO
Character Education Foundation
Aug 2019 - Aug 2020 | Lodhran, Pakistan

Job Purpose-

The purpose of the job is to deliver the trainings of CEF-Quran Curriculum to the teachers of Private and Government schools in a district lodhran. Ensuring the teaching quality and effectiveness of teaching practices on schools.

Duties & Responsibilities-

Traning Need analysis conducting Teacher trainings
classroom Observation and teaching Quality audits record keeping of Traning Cources/activities coordinating with sales, Regional team for trainings use of IT tools i-e Ms Office (Word, Excel,Powerpoint), emails help in Sales maximization implementation of CEF Quran Syllabus. Doing Marketing of Fahmul Quran and Tajved ul Quran Course Books to schools. Giving guidelines and support and training to schools teacher and owners director.

公司标识
Territory Sales Officer - TSO
SS Traders Bahawalpur
May 2017 - Jul 2019 | Bahawalpur, Pakistan

Selling spices, juices and biscuits cookies and tea to retailers and wholesale customers
Also making recovery on time with good execution. managing sales marketing team of delivery and order booker.

公司标识
Enterprise Sales Executive - SME Commercial
Du Telecom
Jan 2015 - Feb 2017 | Abu Dhabi, United Arab Emirates

Main job Tasks & Responsibilities as an Enterprise Key Account Executive – SME Commercial:
• Establish, maintain and develop the company’s presence in the corporate sector to generate new business and retaining the existing corporate clients by providing exclusive customer service to gain customer satisfaction.
Sales Management:
• Seeking new business ventures; identifying competitive edge and developing customize solutions for SMB Corporate Sector
• Bringing revenue generating customers on board
• Generating more sales from the existing client and ensuring their confidence level remain intact to make them stay on board by giving them quality customer services
Selling and achieving set targets of: - Prepaid – Postpaid - Enterprise Solutions – MNP - VAS (value-added service) - Internet Devices
New Business Development:
• Meeting monthly sales targets as approved by Management
• Exploring and driving new growth venues through existing client base
• Timely identification of problems and duly managing customer service establishments that leads to new referrals and fresh activation
Revenue:
• Revenue assurance as per management assigned targets
• Taking steps to enhance the existing client age revenue as well as from prospective clients
Customer Retention/Churn:
• To keep a regular track of corporate activation / disconnections and the reason for the above
• Formulate (strategies) tactics for customer retention and prevention of churn to other competitors taking necessary action to resolve service, billing or any other issues while that may cause customer dissatisfaction.

公司标识
Senior Insurance Consultant
Oman Insurance Company
Jan 2014 - Dec 2014 | Dubai, United Arab Emirates

Main job Tasks & Responsibilities:
·          Sell life and general insurance policies to businesses and individuals on behalf of OIC, including Protection families, Investment plans, saving plans, Medical, Accidental Insurance, Mort Pro Insurance, Car Insurance.
·          Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
·         Monitor all policies and assist to make all required changes to same and ensure achievement of all sales objectives.
·         Provide required assistance to all inbound call center and resolve all customer queries for product coverage and policies.
·         Monitor all renewal processes in compliance to travel accident policies and prepare reports for all liability claims.
·         Develop all documents for policy and contract files and provide technical support to all department procedures.
·         Assist to resolve all insurance claims within required timeframe and corporate compliance requirements.
·         Ensure adherence to all customer service standards and ensure implementation of safety practices.

公司标识
Manager - Restaurant Operation, Sales & Marketing
AFC Pakistan
Jul 2004 - Aug 2013 | Multan, Pakistan

Main job Tasks & Responsibilities at Following outlets of AFC Multan - Lahore - Sarghodha - Rawalpindi Pakistan.
• It also includes in my activities as a business managers within fast food restaurant business sector, including overseeing: finance- human resources – marketing – quality assurance operations – sales – Event management – Advertising & Promotions.
• Responsible for maintenance of a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production.
• Operational management: Organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security. Providing complete support in retail sales promotions and marketing management.
• Financial management: Planning and working to budgets, maximizing profits & achieving sales targets set by head office, controlling takings in the restaurant, administering payrolls.
• People management: Recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling and Rota’s.
• Working to ensure standards of hygiene are maintained and the restaurant complies with health and safety regulations & ensuring high standards of customer service are maintained.
• Reporting to and attending regular meetings with owner & Establishing relationships with the local community and undertaking activities that comply with the company corporate social responsibility programmers.
• Creating Quality Assurance programs and activities
• monitors the continuous quality improvement of products and processes
• develops and implements sampling & testing (physical, microbial) procedures for finished products and incoming raw materials

Award Achievements:
• Diploma in Fast food Management) awarded by skill development council Govt. of Pakistan.
• Pride of performance Award as a manager Restaurant Operation sales and marketing from AFC Rwp

公司标识
Team Member Customer Relations Officer
KFC Pakistan
Mar 2003 - Jul 2004 | Lahore, Pakistan

Main job Tasks & Responsibilities:
• Prepare/store/pack food items/serve/deliver company products according to company policy and procedures, and in an efficient, friendly and courteous manner reflecting the HWWT principles
• Demonstrates Positive Energy by handling customer complaints on the spot using L.A.S.T. Refers serious/difficult customer complaints to the Manager on duty immediately.
• Complies with all company policies in retail department and procedures as contained in the CHAMPS Standards Library (CSL) & other duties as required by the Manager.
• Brand Ambassador to reinforce KFC commitment to KFC guests by creating an atmosphere of hospitality where the guests feel special. Managing get together, school visits and birthday parties at restaurants was core responsibilities.

学历

Virtual University of Pakistan
硕士, 工商管理硕士学位, MBA‎
Marketing, Marketing (Brand Management, Consumer Behavior), Marketing and Financial Management
CGPA 2.4/4
2012
Islamia University
学士, 艺术学士, B.A‎
Economics - Journalism
所占比重 52%
2009
BISE Bahawalpur
中级/A级, 普通科学学生, F.A General Science‎
Statistics- Mathematics- Health And Physical Education
所占比重 52%
2002
BISE Bahawalpur
大学入学/0级, 科学, Matric In Science‎
Physics Chemistry Biology Math
所占比重 67%
1998

技能

熟练 Adminstration Knowledge
熟练 Analytical Skills and
熟练 Assignments Handling
熟练 B2B Marketing Strategy
熟练 Branch Administration
熟练 Business Growth Strategies
熟练 Client Attraction
熟练 Commercial Business
熟练 Commercial Planning
熟练 Coordination Abilities
熟练 Distribution Analysis
熟练 Enterprise Sales
熟练 Facebook Handling
熟练 Food Knowledge
熟练 Health Management
熟练 Hiring Team Building
熟练 Identifying Sales Opportunities
熟练 Key Account Management
熟练 Maintained high standards of customer
熟练 Marketing Fulfillment
熟练 Marketing Management
熟练 On Call Support
熟练 Operations Responsibilies
熟练 Operations Responsibilities
熟练 Oral Communication Skills
熟练 Outstanding interpersonal communication skills
熟练 Plans Strategically
中级 Real Estate Business Development
熟练 Relationship Building
熟练 Report Writing
熟练 Retail Sales
熟练 Sales Operations
中级 School Management
熟练 Social Media Coach
熟练 Sweeper Knowledge
熟练 Task Oriented
熟练 Team Motivation
熟练 Territory Management
熟练 Time Management
熟练 Training
熟练 Training of Sales Team

语言

初学者 阿拉伯语
熟练 旁遮普语
熟练 乌尔都语
熟练 英语

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Munawar 联系人

Danish Khizer Hasan
Axelliant LLC
kiranzafar kiran zafar
Telenor Tameer Microfinance BANK (Easy Paisa)