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概要
After my Diploma in Hotel Management I did my Internship at Ramada Hotel Multan in Communications and Reservations Department. Then i was hired at Communications department in June 2015. After working 2 years i am Promoted to Room Reservations Department. In July 2017 i switched my job to Daewoo Cab PVT LTD as an Area Manager.In 2021 I joined Faletti's Grand Hotel Multan As Rooms Reservation Manager.
工作经历
ROOMS RESERVATION MANAGER
Managing Daily Operations Of Rooms.
Forecasting The Reservations For Further Dates.
Analyzing The Budget & Targets.
Maintaing Smooth Daily Operations Of Check-ins & Check outs.
Area Manager
Managing Daily Operations of Fleets.
All the Administrative, financial and Human Resources Work.
Managing Sales and Promotion of Business
Achieving Monthly and Yearly Targets
Reporting to Head Office
Planning and Managing the Rush hours.
Forecasting the Business Developments.
Handling the Customer\'s Concerns.
Viewing the complaints, suggestions and feed backs of customers.
Arranging Training Sessions of the team.
Inducting monthly and weekly staff meetings.
Billings of All Vendors and Service Providers.
Courtesy calls to guests.
Auditing of the record.
Evaluation of the business and sales.
Rooms Reservations Officer
Reserving Rooms by telephonic, email and Fax conversations.
Controlling and balancing daily bookings and reservation along with the record update in database (Computerized Reservation System)
Handling the guest concerns
Proper coordination with reception and finance department
Understanding the hotel\'s policies and S.O.P.S
Guest’s comments cards reviews
Courtesy calls to guests.
Developing room revenue and occupancy forecasts
Maintaining a clean and neat appearance and work area at all times.
Knowing the selling status, rates, and benefits of all packages plans.
Making Handlings of reservation.
Knowing the type of rooms available.
Determining room rates based on the selling tactics of the hotel.
Analyzing, controlling and developing strategies for the forecast.
Internee (Room Reservation)
Reserving Rooms by telephonic, email and Fax conversations.
Controlling and balancing daily bookings and reservation along with the record update in database (Computerized Reservation System)
Handling the guest concerns
Proper coordination with reception and finance department
Understanding the hotel\'s policies and S.O.P.S
Guest’s comments cards reviews
Courtesy calls to guests.
Developing room revenue and occupancy forecasts
Maintaining a clean and neat appearance and work area at all times.
Knowing the selling status, rates, and benefits of all packages plans.
Making Handlings of reservation.
Knowing the type of rooms available.
Determining room rates based on the selling tactics of the hotel.
