Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications.
Monitored and maintained network and software components according to established guidelines and best practices.
Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.

Analyzed and compiled data to prepare comprehensive reports for management.

Conferred with customers by telephone, chat or email to provide information about IT Solutions.
Completed administrative tasks by performing business correspondence, transcription and data entry.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

IT Manager
• Infrastructure support and secured administration of wired and wireless network.
• Support systems and networks of more than 200 users in multiple remote sites.
• Configuration, implementation, and maintenance of various technologies and focus on the
successful execution of the organization network infrastructure including Desktop PCs, servers, network equipment.
• Organize and document all software installation, maintenance, assets and network diagrams.
• Oversee and supervise daily operations of help desk to provide 24x7 supports.
• Work closely with team of Infrastructure and Applications (HR, Sales and Finance products) to manage consolidated environment, which operates to deal with all technical issues quickly and efficiently.
• Delegating privileges & memberships, creating / removing User & Computer accounts, network shares, network printers, user groups, password restriction / resets.
• Real time monitoring of network and internet based applications.
• Ensure operational procedures and technical documentation are updated and well maintained to the current levels.
• Monitor, secure and block application remotely based on user and computer level.
• Design and implement an organization wide request / resolution / reporting portal into existing infrastructure.
• Support & administration of security related products like K-9, Symantec Antivirus and VPN etc.
Social Media Manager
• Develop and manage online marketing campaigns for Malekat, effectively driving brand awareness, engagement and traffic to social media pages.
• Achieve a strong, visible social media presence and develop concepts with viral potential. Continuously monitor online public relations and ensure the success of client programs.
• Configuration and Administration of Active Directory, Exchange Server, DNS Server, AVAYA IP office, AVAYA Contact Center, FTP Server, Security Server, Website and other IT devices .

• Mentoring and developing a group of young coworkers.
• Complete Network Monitoring as a whole and providing single point of contact for all technical wings responsible for running smooth operations of Multimedia and Broadband Core Network.
• Fault Management through surveillance of whole network and performance monitoring of all network elements lying under the jurisdiction with leading role for restoration of services with co-ordination of all stake holders and other team members of the company.
• Attending face to face meetings with end users and senior managers.
• Helping to install and improve software and network equipment.
• Providing world class technical support and customer service to customers.
• IT Industry experience in Broadband/Network Solutions involving analysis, design, development and support. Prepare Quality measurement analysis. Surprise Field Visits for Quality Assurance.
• Operations and Maintenance of network Configuration, PPP, TCP, UDP, SMTP, POP3, DHCP, FTP, NAT, Deployment of New DSLAMS.
• Operation & Maintenance of Optical Fiber Systems (e.g SDH & DWDM)
• Media testing and monitor the Network with the Availability of NMS (T2000, E300)
• Design and configure network solutions based on Innovance portfolio.
• Experience in Broadband, IPTV, IP Core Networks, OSPF, ISIS, MPLS, BGP, IGMP, PIM-SM, Switching, Inter AS & Intra AS L2VPNs, IP MPLS L3VPN
• IPTV Configurations on DSLAMs (HUAWEI, ALCATEL & ZTE).
• Hands on Experience of configuration and troubleshooting of multiple DSL Routers (Huawei EchoLife HG510, Shiro DSL805EU, Zte ZXDSL831, ZXDSL831D, Zyxel, TP Link WR841ND) and IPTV Equipment STB (Set Top Box).
• Monitoring, configurations and troubleshooting of Broadband, IPTV Access Network at Multi-Vendor DSL Access Multiplexers including Huawei MA5600, MA5616, Alcatel ISAMs 7330, ZTE FSAP9800, FSAP9806 and Huawei MSANs UA5000.

• Monitoring, installation of Broadcasting equipment.
• Providing IT solutions to the end users.
• Providing CCTV solutions
• Installations of transmitters and monitoring broad casting remotely.
• Installation of transmitters, Adjusted and monitored remote broadcast transmitter and related equipment to ensure accurate signal levels for air transmission
• Optimized and operated analog and digital equipment required for television broadcasting, including audio boards, routing switches and video switchers
• Installation and commissioning of Telecom Trainers in Universities
• Installation and commissioning of CCTV Cameras
• Configuration and maintenance of VPN between Head office and sub offices.