I am looking to make a big difference as an experienced IT Leader utilizing my skills, experience and passion for my profession.
Business oriented and non-traditional IT Management executive who is well experienced in all facets of IT i.e., Governance , Service Management and Projects. Have managed 8+ times business process re-engineering projects through ERP end-to-end implementations including supply chain (planning, purchasing, inventory, production, shipping), Finance (AR, AP, GL, FA) and project modules. Have experienced with Microsoft Dynamics AX, Navision, GP also with Epicor, iScala, QAD Mfg/Pro ERPs.
Have designed and implemented group level IT policies and procedures, risk identification and its management, provided IT direction to remain aligned with corporate Governance), implementations, Managed IT Service Desk, Technical, Operational and Application Management, Vendor Management, Change Management, Demand Management, Service Portfolio Management, Business Relationship Management, Information Security Management, Release and Deployment Management, Team Management.
Academically, having Master Degree in Computer Science along with certifications in Prince2, ITIL, ISO 20000 - ITSM, COBIT, java.
I always look to enhance and further polishing my profile/ knowledge with the latest technologies. Therefore, currently studying and preparing for international certifications of the following latest technologies which are the pillars for digital transformation:
IoT, Data Science/ AI/ Machine Learning, Blockchain, Cloud, Web/ Mobile Apps
Reports to CEO.
Providing guideline/ roadmap for alignment of technology with corporate goals. Interacting with other functional heads to understand their business requirements and where technology can play its role. Managing different system/ ERP implementation projects including MS Dynamics NAV, CAD+T Engineering system, Doccept – Document Management System, Reviewing MS Dynamics CRM as a potential project. Designing IT budget in line of corporate objectives. Creating IT Procedures/ Policies in line of ITIL best practices. Moving towards cloud based solutions. Providing guideline/ supervision for day-to-day operations. Vendor management, SLA/ agreements, hiring, motivating, grooming of staff.
Reports to CIO, managing MS AX implementation along with its integrations to other external systems. Additionally, managing business critical/ revenue generating systems including ticketing, F&B, Retail which are running on different POS, HHT, desktop etc.
Managing projects of digital transformation which ultimately improves overall customer experiences about the brand. Managed technology based cross/ upselling projects which significantly increases the revenue. Managing projects as well as operations through a team of internal and external resources. Managing vendors and ensuring getting support/ services as per agreed SLAs. Reviewing vendor agreements/ AMC for renewal. Having close coordination with internal/ external customers and providing solutions of their business problems. Involve in staffing/ training/ coaching of team members. Part of the project team for capturing customer experiences.
Reports to Norway based CIO, managed Project for ERP implementation across 6 countries in 4 different time zones while interacting more than 15 nationalities.
Implemented centralized IT service desk through web based ticketing system across DNO. Performing close monitoring and administrating task of IT Service Desk while making sure that agreed SLAs should be honored. Delivered effective support of all business systems including ERP, HCM, PAYROLL, Contract Management System, Invoice Approval System etc. Organized several user trainings for business systems. Arranged third party contracts for ERP reporting designing task. Successfully delivered different IT processes as per ITIL which includes Problem Management, Business Relationship Management, Incident & Deployment Management, Change Management and other related processes. Personally handling critical tasks of system administration and user security. Reviewing & approving systems interface architecture and ensuring data integrity and security should not be compromised. Interacting with senior management/ departmental heads to understand their business IT needs and work from planning till delivery. Having a close monitoring of licensing requirements/ renewals, vendor agreements, team building/ staffing, vendor management, preparing annual budgets (CAPEX/ OPEX), auditing.
Reports to Sector COO
Building solution sector is mainly concerned with building construction companies e.g., Pre-Engineered Buildings (PEB), Cladding, Interior Designing/ Furniture, pre-casting, water proofing, gypsum board manufacturing, these activities are being performed in 7 different manufacturing facilities located in RAK-UAE and Yanbu-KSA. They have project centric and make-to-order business environment.
Salient Projects/ Achievements:
• In respect to better IT governance, successfully designed and implemented group wide IT policies/ procedures.
• Successfully managed end-to-end EPICOR ERP implementation project across 6 SBUs.
• Successfully delivered in-house web based CRM solution at Mabani Steel with integration to Epicor ERP.
• Managed centralized iScala payroll implementation project across sector.
• Successfully roll out centralized IT ticketing system across sector.
• Successfully rollout MS Exchange for emailing across sector companies.
• Established 24x7 centralized data center for sector companies.
• Delivered centralized in-house Document Management System across sector companies.
• Delivered many decision supporting MIS reports.
• Managed network upgrade project (LAN) sector wide.
• Delivered system high availability/ disaster recovery plan across sector companies.
• Successfully implemented IT controlling/ security procedures which is endorsed by E & Y - external auditors
Reports to CEO, transformed AICL from stone-age to most modern IT driven insurance company of the region by implementing state-of-the-art web based Insurance ERP (PREMIA 1O) across AICL including 50+ branches domestic and overseas. Successfully convinced senior management to use IT as a tool to automate business processes and minimize human dependencies and reduce fraudulent risks. Setting up a new trend in insurance business in the sub-continent region and utilizing Information Technology at its best including web interface, mobile SMS, workflows, document management etc. Providing real time underwriting and claim ratios. Formalized an effective winning team in IT department. Implemented ITIL best practices in all sections of IT including service desk. Responsibilities includes IT Governance, IT Service Management & IT Projects Management.
Reports to system support manager, provided quality user support function as per agreed SLA in tea, ice-cream, soapry and cooking oil business segments. Being an effective communicator I was become prime trainer from my team. Enjoyed while establishing excellent working relationship with the users due to my customer focused approach.
Reports to Operations Manager, effective support provided to branch users including LAN (Novell Netware), administration of core banking (PC Banc) system, updating of master data, maintaining user security, responsible for internal/ external audits, providing trainings to new hires, performing daily/ monthly/ yearly run for business closing, performing start-of-the-day and end-of-the-day processes, daily backups etc., in line of strict ITIL compliant environment. In recognition of my outstanding performance in Y2K project, Melbourne HO had provided cash award along with recognition certificate.